Operations manager

About this role

The Director of Operations is responsible for leading the day-to-day operations of our growing chocolate business while building the systems, processes, and team needed to support expansion. Reporting directly to the Owner, this role oversees retail operations, production coordination, inventory management, financial performance, and staff leadership across multiple locations.

As we transition from a successful single-store business to a multi-location company, we are seeking an experienced operational leader who thrives in entrepreneurial environments, enjoys solving problems, and can create scalable processes without sacrificing the exceptional customer experience and product quality that define our brand.

Key Responsibilities

Operations Leadership

Lead daily operations across retail and production to ensure efficiency, consistency, and profitability.

Develop, document, and implement Standard Operating Procedures (SOPs) for all operational functions.

Build systems that support expansion to additional locations.

Monitor key operational metrics and implement continuous improvements.

Team Leadership & Development

Recruit, train, coach, and retain high-performing managers and team members.

Create employee schedules that balance customer service with labor efficiency.

Conduct performance reviews and establish accountability measures.

Foster a positive, collaborative, and customer-focused culture.

Financial & Business Performance

Manage operating budgets and labor costs.

Monitor sales, margins, payroll, and operating expenses.

Analyze KPIs and provide recommendations to improve profitability.

Partner with ownership on forecasting and strategic planning.

Inventory & Supply Chain

Oversee inventory planning, purchasing, receiving, and inventory accuracy.

Manage vendor relationships and negotiate pricing where appropriate.

Minimize waste while maintaining product availability.

Ensure production and retail teams remain aligned on inventory needs.

Custo...