Operations Manager (12-month FTC)

About this role

👋 About Us

Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples, we’ve shaped the landscape of no-fault divorce and helped thousands untie the knot, amicably.

We are growing, and our innovative, tech enabled, digital approach to divorce, separation and coparenting continues to help thousands of couples separate in a better, more positive way. Our process frees people to focus on the emotional challenges while also reducing the cost to themselves and to society.

amicable promotes a collaborative culture and is rapidly growing to meet demand and legislative change.

Our values bring our purpose to life and make what we do and how we do it unique: we are
*Kind*
to everyone we encounter, we embrace
*Trust & Professionalism*
, with a quest for
*Customer Focus*
that drives us to be more
*Pioneering.*

We are proud to be part of the
Octopus Group.

💼 About the Role

This 12-month FTC is an opportunity for a well-rounded
Operations Manager
and true people leader who has built their experience in a fast-paced, scale-up environment. You’ll establish credibility quickly, learn fast, and bring structure, clarity, and momentum to complex operations. Operating with a high degree of autonomy, you’ll own critical operational priorities and ensure the business runs smoothly, consistently, and at pace.

The role blends operational leadership, people management, exceptional customer support and hands-on office oversight. You’ll lead, coach, and develop our customer service team, equipping them with clear, practical playbooks that empower the team to perform at their best and enable high performance while consistently delivering outstanding customer experience.

You’ll design, document, and maintain end-to-end operational playbooks across delivery teams. You’ll partner with other teams to resolve ...