Operations & Client Experience Manager | Leadership Opportunity

About this role

## Some organisations recruit an Operations Manager.

We're looking for a leader who will help shape the future of our organisation.

At Platinum Certification, we believe exceptional organisations are built through exceptional leadership.

• Leadership that develops people.
• Leadership that improves systems.
• Leadership that strengthens relationships.
• Leadership that creates confidence.

As one of Australia's fastest-growing Approved Quality Auditors, we have built our reputation by doing things differently.

• We believe compliance should never be transactional.
• We believe Providers deserve to feel prepared, supported and confident throughout their certification journey.
• We believe quality is achieved through strong relationships, disciplined governance and continuous improvement.
• We are now looking for an exceptional leader to help take Platinum Certification into its next stage of growth.

This Opportunity Is Different

This is not a role where success is measured by how many emails you answer or how many tasks you complete.

• Success is measured by the capability of your people.
• The strength of your systems.
• The confidence of your Clients.
• The quality of your decisions.
• The culture you help create.

This role sits at the heart of our organisation and influences almost every aspect of our operational performance.

You will work directly alongside our Chief Executive Officer and Director to transform strategic direction into operational excellence.

Who We Are

Platinum Certification is a proudly Australian-owned Approved Quality Auditor providing independent certification against the NDIS Practice Standards throughout Australia.

Our purpose extends beyond compliance.

We exist to help Providers better understand quality, strengthen their organisations and deliver improved outcomes for the participants they support.

• Every conversation matters.
• Every relationship matters.
• Every decision matters.

We are proud of our reput...