Operational Support Engineer

Responsibilities

Provide Level 2 operational support for business-critical applications, databases, servers, and infrastructure, including investigating production incidents and owning them through resolution and post-incident review. Monitor system health, support production releases, and improve reliability through better monitoring, automation, and continuous improvement.

Requirements

Candidates should have experience supporting business-critical production applications, strong Windows Server and Microsoft SQL Server knowledge, and the ability to troubleshoot complex operational incidents. They should also understand monitoring and alerting tools and ITIL practices, have scripting skills such as PowerShell or Python, and demonstrate strong communication, stakeholder management, and documentation skills.

Skills

• Level 2 Support
• Windows Server
• Microsoft SQL Server
• Incident Management
• Production Troubleshooting
• System Monitoring
• Observability
• Alerting
• ITIL Service Management
• PowerShell
• Python
• Automation
• Release Support
• Stakeholder Management
• Documentation
• Knowledge Sharing

Benefits

• Hybrid Working
• Generous Leave Options
• Reward And Recognition Programs
• Learning And Development
• Career Growth Opportunities
• Inclusion And Diversity Initiatives
• Volunteer Opportunities
• Charitable Fundraising Match

About this role

Are you ready to join the winning team at The Lottery Corporation?

We power Australia’s biggest lottery games – and we’re one of the world’s
top-performing lottery businesses.

As the home of The Lott and Keno, we’re building on decades of excitement and
life-changing wins, bringing our games to every state and territory except WA.

For more than a century, we’ve been playing our role in creating positive
impacts by delivering winning moments every day to our people, our customers,
retailers, partners and our community. 

But we’re not standing still. We’re evolving into an entertainment company –
more customer-obsessed, more agile and driven by real outcomes.

Because at our core, it’s simple: we create winning moments – and we’re building
the next chapter as the team behind Where Australia Comes to Play.

Join us! 

This is a hands-on operations role where you'll provide Level 2 support across
business-critical applications, databases, servers and supporting
infrastructure. You'll investigate incidents, drive operational improvements and
help maintain the integrity of systems that process high volumes of real-time
transactions.

You'll also contribute to automation, monitoring and operational excellence
initiatives, helping improve service reliability and reduce operational risk.

What you’ll do 

* Provide Level 2 support across critical business systems and applications
* Investigate, diagnose and resolve production incidents
* Own incidents through to resolution and post-incident review
* Monitor system health, performance and operational stability
* Improve monitoring, alerting and operational tooling
* Support production releases and service transitions
* Contribute to automation and continuous improvement initiatives
* Participate in a 24/7 on-call support roster
 

What you’ll bring  

* Experience supporting business-critical applications in production
environments
* Strong Windows Server and Microsoft SQL Server knowledge
* Experience troubleshooting complex incidents and operational issues
* Knowledge of monitoring, observability and alerting tools
* Understanding of ITIL-based service management practices
* Scripting capability using PowerShell, Python or similar technologies
* Excellent communication and stakeholder management skills
* A strong commitment to documentation and knowledge sharing
* Experience in high-volume, highly regulated environments will be highly
regarded
 

What you’ll get

Not only will you receive an awesome candidate experience from our caring Talent
team, but you’ll get a genuine feel for who we are and what it’s like to be part
of our team.

The benefits of working with The Lottery Corporation are pretty good. Just to
name a few:

* Balance work and life with our ‘flex for great outcomes’ approach – hybrid
working, plus a range of generous leave options. 
* Reward and recognition programs at all levels. Your hard work won’t go
unnoticed.
* Ignite your potential with our dedicated learning and development platform to
support your bright future.
* We empower careers to grow from within. 50% of all roles in 2025 were filled
by our own people, proving that your next opportunity is already here!
* A true sense of belonging. We’re committed to Inclusion & Diversity with a
range of initiatives such as our Gender Affirmation Support, employee
inclusion networks and diversity memberships and celebrations.
* Make positive impacts with opportunities to volunteer with our community
partners. We'll also dollar match fundraising efforts of our employees
lending their support to registered charities.

We’re committed to providing a safe, respectful and supportive work environment.
We encourage you to let us know if we can make any accommodations, so the
process can be more user friendly for you.  

We acknowledge and pay respect to the traditional custodians of the lands on
which our offices, retail outlets and venues operate. We acknowledge the
inextricable link First Peoples of Australia have with the land past and
present.

Your online safety is important to us. We'll never request payment or credit
card details from you to apply for a position. If you're uncertain whether a job
ad is legitimate, verify via our website before providing any details.

About The Lottery Corporation

Entertainment Providers · 501-1,000 employees · headquartered in Brisbane, Queensland · founded 2022