Operational Key Account Manager

Responsibilities

The Operational Key Account Manager is responsible for managing and growing key accounts within the transportation and logistics sector. They will oversee operational aspects of shipments and collaborate with internal teams to ensure client satisfaction and meet strategic goals.

Requirements

Candidates must possess a bachelor's degree in a relevant field and at least 5 years of experience in key account management within the logistics industry. Proficiency in Microsoft Office and knowledge of supply chain operations are essential for this role.

Skills

• Key account management
• Logistics
• Supply chain management
• Transportation
• Warehousing
• Distribution
• Client relationship management
• Problem-solving
• Decision-making
• Organizational skills
• Time management
• Microsoft Office Suite
• Transportation management systems
• Customer relationship management
• International logistics
• Customs regulations

Benefits

• Medical insurance
• Prescription insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending accounts
• Health savings accounts
• Short-term disability coverage
• Long-term disability coverage
• Wellness resources
• Employee assistance program
• 401(k) plan
• Paid time off
• Paid company holidays

About this role

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
 
DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com
 
Location: Torrance, CA
Division: Air & Sea USJob Posting Title: Operational Key Account Manager - 131799 Time Type: Full Time
 
 As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
 
Duties and Responsibilities

Manage and grow key accounts in the transportation and logistics industry
Build and maintain strong relationships with clients
Collaborate with internal teams to ensure client satisfaction and meet operational goals
Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
Develop and implement account strategies and plans
Analyze account performance and identify opportunities for improvement
Prepare and present reports to clients and internal teams

 
Educational background / Work experience

Bachelor's degree in business, logistics, supply chain management, or a related field
5+ years of experience in key account management in the transportation and logistics industry
Experience with supply chain management, transportation, warehousing, and distribution

 
Skills & Competencies

Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software

 
Function / Market & Industry Knowledge / Business Acumen / Processes
Supervisory Responsibilities (if any)

May oversee the work of other account managers or support staff

 
Preferred Qualifications

Master's degree in business, logistics, supply chain management, or a related field
Experience with international logistics and customs regulations
Experience with sales and business development

 
Language skills

Fluent in English (written and spoken)

 
Computer Literacy

Proficient in Microsoft Office Suite and other relevant software
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

 
At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
 
 For this position, the expected base pay range is $90,620.00 - $113,275.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
 
What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.
With close to 150,000 colleagues in over 90 countries, we are the global leader in transport ...

About DSV

Transportation, Logistics, Supply Chain and Storage · 10,001+ employees · headquartered in Hedehusene · founded 1976