Office Manager

About this role

Come work with us at Specialty Pool & Fountain!

Company: Specialty Pool and Fountain, LLC

Employment Type: Full-Time / Regular

Location: Rockville, MD on site

Position Overview:

The Office Manager is the operational backbone of the branch and the General Manager’s primary execution partner. This role owns the customer experience, speed to lead, operational accuracy, and financial hygiene of the branch. The Office Manager ensures that customer commitments are met, supporting project delivery, ensuring revenue is billed and collected accurately, and daily operations run efficiently and consistently.

The Office Manager plays a critical role in supporting the branch’s growth by coordinating administrative operations, maintaining accurate project documentation, supporting customer relationships, and ensuring alignment between field operations, sales, finance, and leadership.

This role requires a highly organized, detail-oriented professional who can manage multiple priorities, improve operational processes, and contribute directly to branch profitability and customer satisfaction.

## ESSENTIAL RESPONSIBILITIES

Office Operations, Administration & HR Support

• Oversee daily office operations and maintain a professional, organized environment
• Manage office supplies, equipment, and company-owned assets, including phones, tablets, and other technology resources.
• Support fleet-related administrative needs, including registrations, tolls, documentation, and related projects.
• Partner with HR and the General Manager to support employee onboarding, and training coordination.
• Maintain accurate employee, vendor, and operational records.
• Support branch leadership with administrative projects and reporting needs.

Customer Experience & Retention

• Own all inbound and outbound customer communication (phone, email, text, portal) during business hours
• Ensure customer inquiries, leads, and service requests receive timely responses and...