Medical Front Office Manager

About this role

## Position Summary

The Medical Front Office Manager is responsible for overseeing the daily operations of the front office to ensure an exceptional patient experience while maintaining efficient, accurate, and compliant administrative processes. This position provides leadership to front desk staff, manages scheduling and registration workflows, monitors key performance metrics, and serves as the primary liaison between patients, providers, and administrative departments. The ideal candidate is an organized, service-oriented leader with strong communication skills and experience in healthcare operations.

## Essential Responsibilities

### Leadership & Team Management

• Supervise, coach, and develop front office staff.
• Conduct onboarding and training for new team members.
• Monitor employee performance and provide ongoing feedback and coaching.
• Assist with scheduling, timekeeping, and coverage to ensure appropriate staffing levels.
• Foster a positive, professional, and patient-centered work environment.
• Lead regular team meetings and communicate organizational updates.

### Patient Experience

• Promote exceptional customer service and ensure patients are greeted professionally and efficiently.
• Resolve patient concerns, complaints, and service issues in a timely and compassionate manner.
• Monitor patient satisfaction and identify opportunities for service improvement.
• Ensure patient confidentiality and HIPAA compliance at all times.

### Front Office Operations

• Oversee patient registration, demographic verification, insurance verification, appointment scheduling, and check-in/check-out processes.
• Ensure accurate collection of copays, balances, and required documentation.
• Monitor daily schedules to maximize provider efficiency while minimizing patient wait times.
• Develop and maintain front office workflows and standard operating procedures.
• Ensure appropriate handling of incoming phone calls, portal messages, referrals, a...