Manager, Trade Operations, Banking Operations (UAE National)

About this role

Requisition Number: 51093

Job Location: Dubai, ARE

Global Grade: Band 8

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 27/03/2026

Posting End Date: 03/04/2026

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Job Summary

Job Summary

As a Manager in Trade Operations within Standard Chartered Bank's dynamic Dubai office, you will play a pivotal role in driving the bank's strategic vision by embedding our core values and business principles in every client interaction. This role demands a commitment to providing a distinctly human touch in service delivery, appreciating the critical importance of client relationships at every phase of our business operations.

You will be responsible for fostering and sustaining robust partnerships with clients and internal stakeholders, ensuring seamless communication, prompt responses, and an unwavering focus on business objectives and compliance mandates. Special emphasis will be placed on delivering exemplary service to our Priority clients, ensuring their needs are met efficiently and with the highest standard of professionalism.

Your ownership of client transactions will be comprehensive, guaranteeing diligent oversight throughout every stage to uphold consistency and operational excellence. This role requires a proactive approach to managing transaction workflows, problem-solving, and client engagement to reinforce the bank's reputation as a trusted trade finance partner in the market.

Key Responsibilities

Key Responsibilities

In this role, you will handle a broad spectrum of responsibilities critical to sustaining operational integrity and client satisfaction within Trade Operations:

• Manage and resolve client queries, complaints, and compliments sourced through multiple channels such as voice, email, online platforms, and internal communications, ensuring comprehensive case ownership from receipt to resolution.
• Maintain clear and timely communication with both clients and internal department...