Manager II, Security Operations

About this role

# Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

# Position Summary:

As a Manager II, Security Operations on our Cyber Engineering & Defense team, you will lead Security Operations at SPS Commerce, directly managing Cyber Defense engineers and analysts while owning an 8-person L1/L2 SOC contractor pod under a managed-services model. You'll be accountable for SOC operational performance, including detection quality, triage accuracy, and time-to-containment, serving as incident commander for Sev1 and escalated security incidents. This role also owns a growing layer of AI agents performing triage, enrichment, and response orchestration work alongside human analysts, and partners closely with the Agentic Cyber Engineering (ACE) function to define and deliver agentic capabilities. You'll operate independently, translating Cyber Defense strategy into a tactical SecOps roadmap.

What You'll Do:

• Own SOC operational performance, including alert triage MTTD/MTTR, true-positive rate, ticket throughput, and time-to-containment across the Cyber Defense engineering and analyst function and the 8-person L1/L2 SOC contractor pod
• Serve as incident commander for Sev1 and escalated security incidents, including severity determination, cross-functional and executive communications, and resolution path
• Own operational accountability for AI agents deployed in the SOC and detection-and-response pipeline, including escalation thresholds, human-in-the-loop checkpoints, and output quality
• Own the day-to-day MSP/contractor relationship for the 8-person L1/L2 SOC pod, including onboarding, performance, retention, and escalation quality
• Transl...