Manager, Coverage Distribution Operations

About this role

Manager, Coverage Distribution Operations

Location: Remote / Flexible (Remote-first; headquartered in California, multi-state scope)

Employment Type: Full-Time, W-2

Reports to: Head of Patient Operations & Coverage Distribution

Travel: Minimal at launch, with occasional trips for Medicare clinic events and on-site readiness as field programming scales, concentrated around AEP/OEP season, additional company wide onsites expected quarterly

Salary: $90,000-100,000 + Performance Incentive + Benefits

# About Pointcare

Pointcare partners with community health centers to help patients keep coverage active, resolve coverage gaps, and access the care they need. We are expanding that work by building a licensed ACA and Medicare coverage distribution function connected to our existing patient base, clinic relationships, app workflows, service introductions, and outreach programs.

This is not a cold-lead insurance sales role. Many patients will be navigating Medicaid loss, Marketplace eligibility, Medicare transitions, dual eligibility, or uninsured/self-pay situations. The right leader will bring strong insurance knowledge, operational discipline, and patient-first judgment.

# About the Role

The Manager, Coverage Distribution Operations will help build and operate Pointcare’s ACA and Medicare distribution lane. During launch, you’ll work the queue yourself before anyone else does — taking the first ACA and Medicare calls, testing workflows firsthand, and handling escalations, once authorized — so the systems, scripts, and coaching you build are grounded in real calls, not theory. That firsthand credibility is what lets you lead the team you’ll go on to manage.

As volume grows, you will shift more time toward coaching licensed agents, monitoring quality, managing insurance-specific workflows, recommending staffing changes, and supporting Medicare field/on-site readiness.

# What You’ll Do

• Build and refine ACA/Medicare intake...