Digital Product Manager, Agentic Experiences

About this role

## Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.


A Brief Overview

We are building the next generation of how people interact with Safelite, with agentic AI creating new possibilities for how they access services, make decisions, and engage with us. We are seeking a Digital Product Manager, Agentic Experiences to build and continuously improve intelligent products that create meaningful customer and business value.

Reporting to the Product Director, Agentic Experiences, you will own a defined product space within the agentic portfolio. You will identify and prioritize high-value customer and business opportunities, shape product direction, lead discovery and delivery, and use evidence from live interactions to guide how the product evolves.

This is a hands-on product role. You will work directly with AI-native tools, interaction data, and agent performance signals to understand what is happening, identify opportunities, test ideas, and determine what comes next. You will partner closely with Design and Engineering to turn that learning into products and capabilities that deliver measurable value.


What You Will Do

• **Own the Product**
• Own the strategy, roadmap, outcomes, and performance for a defined area of Safelite’s agentic experience portfolio.
• Identify and prioritize high-value opportunities by connecting customer needs, business priorities, behavioral signals, and emerging AI capabilities.
• Translate those opportunities into clear product direction, priorities, and measurable outcomes.
• Make product tradeoffs based on customer value, business impact, evidence, effort, risk, and learning potential.
• Maintain a clear view...