Inside Sales Representative - Outbound

Responsibilities

The Inside Sales Representative will conduct proactive outbound calls to homeowners to generate qualified sales appointments. They are responsible for documenting all customer interactions and outcomes accurately within the company CRM.

Requirements

Candidates must have a high school diploma or equivalent. Prior experience in outbound sales, appointment setting, or telemarketing is preferred.

Skills

• Outbound sales
• Appointment setting
• Lead generation
• Telemarketing
• Persuasive communication
• Objection handling
• CRM software
• Customer service
• Resilience
• Organization
• Active listening
• Sales mindset

Benefits

• Paid training
• Coaching
• Commission opportunity

About this role

Overview
Great Day Improvements / Leafguard - Inside Sales Represetative (Outbound)
The Inside Sales Representative - Outbound connects with homeowners who have shown interest and helps turn that interest into qualified sales appointments. This role uses confident outreach, curiosity, persuasive communication, disciplined follow-up, and strong objection navigation to create a positive first sales experience and move homeowners toward an in-home consultation.
Why Join
Build a rewarding Inside Sales career with competitive earning potential, commission opportunity, paid training, coaching, and a clear path for internal growth into roles such as Supervisor, and other leadership opportunities.
Join a competitive, performance-driven sales team that keeps energy and momentum high through contests, recognition, team support, and coaching designed to help you win.
Connect with homeowners who have shown interest in LeafGuard and help them take the next step, without positioning the role as cold calling.
Be part of a sales environment where persistence, improvement, and results are visible, valued, and rewarded.
Location: On-site (Bedford Heights, OH)
Pay Rate: $17.00 per hour (plus commission)
Responsibilities
What You Will Do
Make proactive outbound calls and follow-up contacts with homeowners who have shown interest in LeafGuard.
Open conversations with confidence, establish relevance quickly, and create enough interest to continue the sales conversation.
Ask strong discovery questions to understand homeowner needs, timing, fit, and readiness for an appointment.
Navigate questions and objections with professionalism, persistence, and a positive sales mindset.
Convert interested homeowners into accurate, qualified appointments that support the field sales team’s success.
Maintain strong daily activity discipline and document outcomes, next steps, and customer details accurately in the CRM.
What Makes You Successful Here
Resilience, persistence, and comfort working through rejection.
Persuasive communication, strong call openings, and ability to create relevance quickly.
Competitive mindset, coachability, and willingness to improve through call review and feedback.
Strong organization, follow-up discipline, and ownership of daily activity expectations.
Ability to balance high activity with quality conversations and accurate appointment setting.
Comfort using phone, CRM, and scheduling tools in a fast-paced contact-center environment.
Qualifications
High school diploma or equivalent required.
Prior outbound sales, appointment-setting, lead generation, telemarketing, or phone-based sales experience preferred.
Ability to work assigned schedule, meet activity expectations, and follow established sales and compliance processes.
Equal employment opportunity and physical/work-environment language to be inserted using approved HR template.
By submitting your application, you agree that it may be shared with our Great Day affiliated companies for consideration.
ELM Home Building Solutions and its subsidiaries and affiliates, including Englert Inc. & LeafGuard Holdings provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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About Great Day Improvements: A Family of Brands

Construction · 1,001-5,000 employees · headquartered in Twinsburg, Ohio