Hotel Operations Manager (Front Office and F&B)

Responsibilities

The Operations Manager oversees daily clubhouse operations, focusing on guest experience, food and beverage services, and team leadership. They are responsible for managing staff, ensuring operational efficiency, and maintaining high service standards across all departments.

Requirements

Candidates must have at least two years of experience in a boutique, lifestyle, or outdoor lodging environment. A high school diploma or GED is required, along with proficiency in property management systems and strong interpersonal skills.

Skills

• Operations management
• Front office management
• Food and beverage operations
• Guest experience
• Team leadership
• Property management systems
• Inventory management
• Customer service
• Conflict resolution
• Staff training
• Budgeting
• Compliance reporting
• Hospitality management
• Retail management
• Scheduling
• Payroll administration

Benefits

• Daily pay
• Telemedicine
• Virtual mental health care
• Health insurance
• Life insurance
• 401k plan
• Company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee assistance program
• Marketplace discounts

About this role

AutoCamp is seeking a dynamic, service-oriented Operations Manager to join our
team! AutoCamp is a lifestyle hotel brand that is changing the way people
experience the great outdoors. We provide an upscale, hassle-free, and
comfortable experience in the world's top outdoor destinations -- we call it
Outdoor Hospitality. If you consider yourself a creative problem solver who
always finds a way to get it done, we invite you to apply to AutoCamp to join
our adventure.

What's in it for you? When you join AutoCamp you'll be part of a team committed
to an inclusive, employee-focused workplace that is invested in your
development. We want you to feel engaged, empowered, and excited to grow with
us. After all, we believe our greatest and most valuable asset is our people!
AutoCamp provides a rewarding, fun and flexible work environment, exciting
perks, an atmosphere designed to encourage and promote career growth within the
company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates
starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading
third-party management company with deep, multi-generational experience in all
facets of the hospitality industry. We are a diverse team of innovative
hoteliers and restauranteurs operating more than 200 locations across 38 states
and 3 countries. Our portfolio includes a wide array of reputable brands like
Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique
and lifestyle properties and restaurants.

Role Purpose

The AutoCamp Operations Manager is responsible for managing the day-to-day
operations of the clubhouse, with a specific focus on Guest Experience and FB/R
operations and supporting Guest Programming and assist Banquet Catering Events
as needed. This role supports and guides all Team Members with policies,
standards, procedures, and regulations, and works to ensure that all team
members are working to deliver exceptional guest experience and operational
efficiency.

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Team and Operational Support

* Oversee the Front Desk and FB/R teams.
* Lead by example: provide high-quality service and uncompromising hospitality
to all customers and Team Members.
* Serve as a member of the Property Leadership Team, participating in weekly
meetings.
* Manage a multicultural team and lead in a manner that embraces diversity.
* Oversee the Front Desk and FB/R teams.
* Play a lead role in managing the PMS and associated technological systems.
* Ensure that Autocamp standards, operating procedures and policies are in
place and followed.
* Be knowledgeable of all emergency plans and safety practices and know how to
act upon them.
* Report any unusual occurrences immediately to the AGM and GM. Complete and
submit compliance related reports and forms as needed.
* Develop and implement plans that continually improve guest satisfaction and
Team Member performance. Respond and follow up on assigned customer care
issues.
* Communicate with department leads and supervisors about daily audits and
controls so all are informed about proper procedures.
* Keep Team Members Informed about daily operations and events.
* Perform other duties consistent with the role's purpose and operational
needs.

Front Desk, Guest Services, Concierge, and Guest Experiences

* Lead and supervise the Front Desk team to ensure efficient check-in/check-out
and daily operations, including the pre-register process, block, and take
same-day reservations; and when necessary, future reservations follow hotel
rate structures, discounts, and sell strategies.
* System matter expert in the PMS.
* Maintain working knowledge of Property Management Systems (PMS) and manage
shift reporting.
* Foster a warm and welcoming environment that prioritizes guest satisfaction.
* Serve as the primary contact for guest inquiries, issues, and escalations
with professionalism and empathy
* Resolve guest concerns promptly and proactively implement feedback-driven
improvements.
* Ensure all calls, Guest comments, comment cards, and Guest surveys are
properly recorded and closed. Use reports to analyze Guest problems and work
to reduce and resolve such issues and take appropriate action to ensure 100%
Guest satisfaction.
* Support scheduled property programming and guest activities, including setup
and breakdown.
* Engage guests, encourage participation, and help facilitate camper crafts,
games, family programming, and other scheduled experiences
* Completes shift end and EOM tasks, including review of guest ledger ensuring
collection of all no-show and applicable cancellation fees, inactive accounts
with balances, Hilton Honor's Redemptions, & inventories.
* Takes ownership of training and compliance requirements for GE Team

Food & Beverage Retail Operations & Rental Oversight (if applicable)

* Support Food & Beverage operations during high-volume times by taking orders,
serving, or assisting with prep.
* Ensure compliance with food safety, cleanliness, and service standards
according to federal, state, and local regulations and AHG's policies.
* Properly label & date to comply with applicable state and federal
regulations.
* Maintain complete knowledge of all menu items (including daily specials),
prices, preparation method/time, major ingredients, and quality standards of
taste, appearance, texture, serving temperature, portion size, garnish, and
method of presentation.
* Monitor product inventory lev...

About Schulte Hospitality Group

Hospitality · 10,001+ employees · headquartered in Louisville, KY · founded 1999