Manager, Fleet and Operations

About this role

Job Summary

Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: “Otsuka-people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.

Position Summary

Operational lead responsible for execution of fleet operations supporting field personnel while providing sample operations support through escalations, ad hoc orders, reporting, analytics, and vendor coordination.

Key Responsibilities

- Manage fleet vendors and day-to-day fleet operations to ensure timely and effective service delivery
- Support vehicle lifecycle management, maintenance, utilization, and driver experience.
- Maintain fleet reporting, scorecards, policies, and communications.
- Coordinate sample escalations and ad hoc sample orders.
- Prepare and maintain operational reports, dashboards, and performance metrics to support business decision-making.
- Support audit requests, documentation, and operational issue resolution.
- Serve as a primary operational contact for field personnel on fleet-related matters.
- Provide timely support for fleet inquiries, issue resolution, and operational requests
- Recommend process improvements based on operational trends and stakeholder feedback

Qualifications & Experience

- Bachelor’s degree required.
- 3+ years of fleet management, vendor management, or operational experience.
- Strong analytical, reporting, and problem-solving skills.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
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