eCommerce Operations Manager

Responsibilities

The role involves coordinating day-to-day e-commerce operations, including inventory management, content workflows, and promotional launches. You will also analyze performance data to drive process improvements and maintain strong relationships with cross-functional stakeholders.

Requirements

Candidates should have proficient experience in e-commerce operations, digital project management, or production operations. Strong skills in Microsoft 365, content management systems, and the ability to manage multiple projects under tight deadlines are essential.

Skills

• E-commerce operations
• Digital project management
• Inventory management
• Content workflows
• Data analysis
• KPI tracking
• Stakeholder management
• Microsoft Excel
• Microsoft PowerPoint
• Gen AI tools
• Process improvement
• Logistics
• Customer service
• Web-publishing
• Digital asset management

Benefits

• Flexible working
• Reasonable adjustments

About this role

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: eCommerce Marketing Manager
Location: London, United Kingdom

THE OPPORTUNITY
This is an opportunity to join OLIVER's in-house team embedded as an Ecommerce Operations Manager delivering smooth, well-run e-commerce activity for UK customers.
Great e-commerce depends on the detail behind the page: accurate content, the right stock and launches that run to plan. Based in Weybridge, with four days on site and one day working from home, you'll work alongside the e-commerce team to coordinate operations, promotions and product launches. Your organisation and analysis will improve efficiency and the customer experience, supportingcommercial priorities.
We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.
THE ROLE
You'll work as a natural extension of the e-commerce team, sharing responsibility for its priorities and objectives, while remaining an OLIVER employee and representing OLIVER's standards, values and ways of working. You'll deliver day-to-day operations and e-commerce content workflows independently, and use performance data to recommend practical improvements. You'll work across creative, production, technical and commercial teams, and step in wherever priorities require it. Your success will be measured by smooth delivery, sound stock decisions and strong relationships with OLIVER colleagues.
WHAT YOU'LL DO
Support day-to-day e-commerce operations alongside the team, including order processing, shipping logistics, inventory management and customer service
Coordinate e-commerce delivery, promotions and product launches, managing multiple projects, priorities and approval routes at the same time
Manage content workflows across product pages, landing pages, promotional content and digital assets
Work with suppliers and internal teams to maintain the right stock levels, meeting customer demand while keeping inventory costs low
Track and analyse KPIs across e-commerce operations to assess effectiveness and identify opportunities
Turn data insights into clear recommendations, and put in place improvements that increase efficiency and productivity
Contribute to process improvement initiatives across e-commerce functions
Partner with creative, production, technical and commercial stakeholders and OLIVER, building trusted relationships at all levels
Raise risks and issues early, with a proposed solution
Make sure operations comply with industry regulations, data protection and privacy policies, protecting customer information
Support colleagues across role boundaries, including ad-hoc tasks, when business priorities change
Represent OLIVER's standards and values while working as part of the team
WHAT YOU BRING
Proficient capability in e-commerce operations, digital project management, production operations or a related discipline
Experience coordinating e-commerce delivery, promotions and product launches
Good working knowledge of e-commerce content workflows, including product pages, stock management and forecasting, landing pages, promotional content and digital assets
Understanding of content management systems, digital asset management and web-publishing processes
Ability to manage multiple projects, priorities and approval routes at once, and to see work through to completion within tight deadlines
Experience collaborating with creative, production, technical and commercial stakeholders
Proficiency in Microsoft Excel, PowerPoint and the wider Microsoft 365 suite, with confidence analysing performance data
Clear, honest and constructive communication, including flagging potential issues early
Ability to adapt quickly to changing priorities, trading requirements and stakeholder needs
Discretion when handling confidential or commercially sensitive information
Curiosity about products, customers, commercial priorities and internal processes
GEN AI & AGENTIC THINKING
Proficiency with Gen AI tools relevant to e-commerce operations, to improve output quality and efficiency
Experience building personal AI workflows, for example to speed up reporting, content checks or process documentation
An agentic approach to problem-solving: breaking down complex delivery challenges into clear steps
Ability to critically evaluate AI outputs and apply human judgement
Req ID: 18547
#LI-CK1 #LI-Associate #LI-HYBRID
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employmen...

About OLIVER

Advertising Services · 1,001-5,000 employees · headquartered in London, London