Head of Operations & Network Delivery Intelligence

About this role

*hackajob
is collaborating with
British Airways
to connect them with exceptional professionals for this role.*
A career without limits


As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.


It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.


This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.


So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far‑flung places, a job at British Airways is yours to make.


We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit.


The role


Group Head of Operations & Networks Delivery Intelligence


As Group Head of Operations & Networks Delivery Intelligence, you will lead the delivery of advanced operational and network intelligence capabilities across British Airways’ Operations and Networks & Alliances directorates.


This is a senior, delivery‑focused role with significant hands‑on accountability. You will be responsible for ensuring the right tools, technology, data platforms and processes are in place to optimise decision‑making, improve operational performance and enable large‑scale digital and analytical transformation.


You will lead large, multi‑disciplinary delivery teams and work directly with senior stakeholders to turn strategy into production‑ready software, AI‑driven optimisation and measurable operational outcomes.


What you’ll do

• Lead and develop high‑performing delivery teams providing tools, technology and processes that optimise performance across Operations and Networks
• Own the...