Head of Operations

About this role

Secure IQ Services is recruiting for the role of Head of Operations for Assure Scratch & Dent USA, a fast-growing subscription service that is scaling nationwide across the United States.

About Assure Scratch & Dent

Assure Scratch & Dent is a fast-growing mobile scratch and dent repair membership programme operating across the United States. We provide car owners with on-demand, fully mobile cosmetic repair services; no body shop, no insurance claim, no hassle. Our technicians go directly to the customer, wherever they are. This is an opportunity to join early, own the operational build-out, and grow with the business.

The Role

We are looking for an experienced, hands-on operations leader to be our primary presence on the ground in the United States. As Head of Operations you will own the end-to-end delivery of our mobile repair service: from building and managing a network of skilled technicians, to ensuring every customer interaction reflects the Assure standard.

You will not spend all of your time sitting behind a desk. This role requires someone who is comfortable in the field, understands the realities of running a mobile service operation at scale, and can translate customer demand into operational capacity, fast.

You will work closely with the founding and leadership team (based in Australia) and will be the single point of accountability for US service delivery. As the business grows, so will your team and your mandate.

Responsibilities

Technician Network: Recruitment, Onboarding & Management

• Recruit, vet, onboard, and manage a growing team of mobile scratch and dent repair technicians across target US states
• Define and implement technician standards, training programmes, and quality benchmarks
• Build performance management frameworks and KPIs to drive productivity, quality, and customer satisfaction
• Identify and resolve technician performance issues quickly and constructively

**Operational Infrastructure: Equipment, Vehicles...