Head of IT Service Management - IT Operations

About this role

## Details

### Reference number

454320

### Salary

£82,317

Roles based in London will receive an additional London Weighting (per annum) of £4,218.

A Civil Service Pension with an employer contribution of 28.97%

GBP

### Job grade

Grade 6

NCA Grade 1/ Chief Superintendent

### Contract type

Permanent
Loan
Secondment

### Length of employment

24 months - Loan/Secondment only

### Business area

NCA - DDaT - Enterprise Services

### Type of role

Commercial
Digital
Finance
Governance
Information Technology

### Working pattern

Flexible working, Full-time, Job share, Part-time

### Number of jobs available

1

## Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

## Location

Belfast, Birmingham, Bristol, Leicester, London, Normanton (Calder), Warrington

For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 – March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period.


Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy.

## About the job

### Job summary

Have you got the skills and experience to set the vision and strategy for service management, within a complex organisation?

If so, continue reading to find out more about this fantastic opportunity to join the National Crime Agency (NCA) as it continues its digital and technology transformation.

This is a critical, high impact, leadership role within the Digital, Data and Technology Enterprise Services function. At the heart of delivering and managing a complex technology estate with a strong focus on servic...