Head of Fraud Strategy

About this role

White Collar Factory (95009), United Kingdom, London, LondonHead of Fraud Strategy

About this role

As Head of Fraud Strategy you’ll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems.

What you’ll do

• Fraud Management – define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offering
• Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers
• Be accountable for our fraud losses and ensure performance remains within appetite
• Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud
• Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls
• Represent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences)
• Assess new technology and ensure Capital One remains one step ahead of fraud
• Build relationships with vendors and understand what new products and services are worth pursuing

What we’re looking for

• Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation
• Ability to manage varying workload and solve for both the short and the long term
• A proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills
• Ability to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically sound
• Strong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to business

Where and how you'll work

This is a perma...