Head of Commercial Operations

About this role

Commercial Operations Leader

Location: Hybrid — Metro New York

Overview:

We are conducting an executive search for a Commercial Operations Leader on behalf of a high-growth industrial technology business providing advanced cooling solutions for AI and data center infrastructure. Reporting to the CEO and COO, this leader will build the processes, systems, and operating disciplines that translate customer demand into profitable, executable business commitments. The role spans commercial planning, forecasting, contracts, pricing, order-to-cash execution, and performance management, connecting Sales, Finance, Operations, Supply Chain, Procurement, and Legal. The successful candidate will bring strong financial acumen, operational expertise, and an entrepreneurial approach to establishing structure and accountability.

Key Responsibilities:

Commercial Planning & Forecasting

• Lead commercial forecasting and reporting for pipeline, bookings, backlog, shipments, revenue, and cash in partnership with Sales and Finance.
• Address gaps between customer demand, production capacity, inventory, and financial plans.
• Develop rolling forecasts of customer orders, deliveries, and revenue to support commercial planning.

Deal, Contract & Pricing Management

• Establish processes to evaluate, approve, and manage customer proposals, contracts, and commitments.
• Coordinate reviews of pricing, margins, payment terms, delivery requirements, warranties, and contractual obligations.
• Partner with Finance and Commercial leadership to strengthen pricing controls and improve profitability.

Order-to-Cash & Commercial Execution

• Oversee commercial execution from customer commitment and order placement through delivery, invoicing, and collection.
• Align delivery commitments with Operations and Supply Chain and resolve issues affecting revenue and cash conversion.
• Monitor backlog, customer acceptance, billing milestones, receivables, and delivery performa...