Customer Success Manager

About this role

About Dashlane
Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally.


We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and value learning, strive for excellence in everything we do, and thrive as one team. Learn more about life at Dashlane, including how we work, how we hire, and the benefits of being a Dashlaner.


About The Role
As a Customer Success Manager, you will be a pivotal player in transitioning our mid-market customer base from reactive maintenance into a disciplined, proactive retention and expansion engine. Joining an ambitious, high-performing team coming off its strongest year to date, you will take full-lifecycle ownership of accounts—from onboarding through product adoption, renewal, and upsell. You will act as a strategic advisor to our clients, ensuring they achieve maximum value from our core products (particularly the Omnix Platform) while actively elevating our internal operations through strategic account planning, AI-driven workflows, and process automation. This is a unique opportunity to challenge conventional CS processes, move upmarket, and leave a lasting footprint on how our organization operates. This role is based in our New York City office on a hybrid schedule (in-office Mondays, Tuesdays, and Thursdays).


At Dashlane You Will

• Own the complete customer journey for a portfolio of mid-market accounts, guiding clients seamlessly from initial onboarding to long-term partnership.
• Lead consultative renewals and drive accou...