Customer Success Manager, SMB

About this role

About Posh
We are all social creatures, but the dominant “social” companies today have evolved into digital loneliness machines, driving isolation, anxiety, and mental health challenges around the world.


Human connection is lost. Posh is a beacon guiding us back.


Posh enables anyone to build an IRL community based on shared interests, while connecting consumers with the communities of people just like them. Founded by event organizers who were frustrated with the growing loneliness epidemic and the tools available to build their own event brand, we’ve built the ultimate platform for launching, monetizing, and finding IRL communities of people just like you. In just 6 years, Posh has grown to a team of 70, expanded to 10M+ users, secured $70m in venture funding, and facilitated over $400M in transactions.


About The Role
Posh is hiring a
Customer Success Manager
to own our
SMB segment
: exclusive event organizers earning or projected to earn
$75K-$130K in annual GMV
.


This is a builder role. You’ll manage a large book of business (around 400 accounts), the majority of which you’ll serve through a scaled, one-to-many motion. Your one-to-one time goes to two much smaller groups: organizers who are onboarding and those that look ready to grow. Everyone else is supported by the engine you build: automation, lifecycle playbooks, and live programming.


You’ll be the first dedicated owner of this segment, which means you won’t inherit a playbook; you’ll build it. You'll onboard every new SMB organizer our sales team closes with a single structured onboarding call, then route them into the education webinar series you run, guiding them from contract signature through their first live event. Then you’ll build the systems (segment analysis, growth-signal automations, email and SMS playbooks) that surface the right account at the right moment so your one-to-one time always goes where it drives the most growth.


Your north sta...