Senior Customer Success Manager

About this role

You Are:
You are a customer-focused, relationship-driven professional who is passionate about helping customers achieve meaningful business outcomes. You combine strong business acumen with exceptional communication and problem-solving skills, enabling them to build trust with stakeholders at all levels. You are proactive, highly organized, and comfortable managing multiple priorities in a fast-paced environment while using data to identify opportunities, mitigate risk, and drive customer success. A collaborative team player, you work effectively across Sales, Product, Professional Services, and Support to deliver an outstanding customer experience and contribute to customer retention and growth.


The Work:- Manage a portfolio of customer accounts and serve as the primary post-sale relationship owner.
- Drive customer onboarding, adoption, engagement, and long-term success.
- Develop success plans and conduct regular business reviews aligned to customer goals.
- Monitor account health, proactively mitigate risk, and execute retention strategies.
- Identify expansion opportunities and partner with Sales on renewals and growth.
- Act as the voice of the customer by sharing feedback with Product and cross-functional teams.
- Track customer outcomes, adoption metrics, and key performance indicators to drive value realization.
Travel may be required for this role.  The amount of travel will vary from 25% to 100% depending on business need and client requirements.


Basic Qualifications:- A minimum of five years of experience in Customer Success or Account Management.
Preferred Qualifications:- Experience independently managing a portfolio of strategic, enterprise, or high-value customer accounts.
- Documented measurable improvements in retention, revenue growth or customer adoption.
- Excellent relationship management, communication, and problem-solving skills.
- Strong business acumen with the ability to translate customer goals into measurable ...