YouTube Partner Operations Manager (English, Spanish, French)

Responsibilities

The Partner Operations Manager provides high-quality operational support to YouTube partners in EMEA, resolving technical issues and facilitating channel growth. They also advocate for partner needs to cross-functional teams to drive product solutions and improve internal operational workflows.

Requirements

Candidates must have a bachelor's degree and at least 2 years of experience in technical customer support and project management. Fluency in English, Spanish, and French is required to effectively support regional stakeholders.

Skills

• Technical customer support
• Project management
• Program management
• Stakeholder engagement
• Troubleshooting
• Data analytics
• Software coding
• Web technologies
• Content ID
• Creator shopping
• Music industry knowledge
• Operational support
• Workflow optimization
• Multilingual communication
• Process improvement
• Product expertise

About this role

MINIMUM QUALIFICATIONS:

* Bachelor's degree in a technical, business, a related field, or equivalent
practical experience.
* 2 years of experience in technical customer support or client services,
including troubleshooting and resolving technical customer and product
issues.
* 2 years of experience in managing projects or programs, engaging with
external executive stakeholders.

* Ability to communicate in English, Spanish and French fluently, as this is a
customer-facing role that requires interaction with local stakeholders.

PREFERRED QUALIFICATIONS:

* Master’s degree in Business, Statistics, Mathematics, Economics, Engineering
or Applied Science, or a related field.
* 2 years of experience managing projects and working with analytics, software
coding, or customer-side web technologies.
* 2 years of experience in a customer-facing role.
* Ability to troubleshoot technical issues and articulate complex topics
clearly to stakeholders.
* Ability to navigate ambiguity and manage competing, time-sensitive priorities
with minimal guidance.
* Arabic language skills would be beneficial, to support partners across
Arabic-speaking markets.

ABOUT THE JOB:

As a part of the Creator Success Operations team, you will be dedicated to
delivering an exceptional experience for YouTube's valued partners and creators.
As a part of the Comprising Partner Operations and High Touch Support, the team
consistently prioritises partner and creator needs, whether resolving complex
issues, providing comprehensive platform education, or facilitating channel
growth, we advocate a Creator-centric approach.

As a Partner Operations Manager, you will provide YouTube support to major
partners in EMEA (e.g., Music Labels, Media Companies, independent creators,
etc.). You will become a YouTube product expert, solve the day-to-day issues of
our partners, troubleshoot technical problems, and identify common trends that
our partners face. You will also be responsible for advocating on behalf of our
partners to cross-functional teams to drive product solutions, development of
tools and process improvements that enhance internal operations, and
improvements to the partner experience on YouTube. You will work closely with
other partner-facing teams to provide value-add services to help increase
partner happiness and growth. You will also have the opportunity to specialize
in high-impact product areas (e.g., Content ID, Creator Shopping, Music) as a
subject matter expert, collaborating with technical product areas to drive
long-term product health and supportability.

At YouTube, we believe that everyone deserves to have a voice, and that the
world is a better place when we listen, share, and build community through our
stories. We work together to give everyone the power to share their story,
explore what they love, and connect with one another in the process. Working at
the intersection of cutting-edge technology and boundless creativity, we move at
the speed of culture with a shared goal to show people the world. We explore new
ideas, solve real problems, and have fun — and we do it all together.

RESPONSIBILITIES:

* Provide high-quality email and operational support to partners, resolving
localized technical issues to maximize their platform performance.
* Collaborate with Partner Managers to conduct deep-dives and deliver
partner-facing presentations tailored to French and Spanish speaking regional
markets.
* Partner internally with Partner Engineers and stakeholders on YouTube product
workflows, sharing growth insights and documenting regional case studies.
* Track key quantitative/qualitative metrics, identify technical bugs or
localized root-cause trends, and coordinate resolution with product teams.
* Streamline workflows and drive operational efficiency by identifying and
eliminating bottlenecks to reduce global consult volumes.

About Google

Software Development · 10,001+ employees · headquartered in Mountain View, CA