Global Sales Commissions Collection Project Manager

About this role

The Global Sales Commissions Relationship Project Manager will manage commissions, primarily for the Global Sales organization. Responsibilities include establishing a roadmap to ensure operational processes are established in conjunction with a third-party billing and distribution partners, managing transient commission reporting, and ensuring accurate data transmission and enrollment for all properties. The role supports commission collection efficiency, reduces aging and risk, and helps shape future group commission billing and collections strategies. This role will be responsible for establishing and monitoring KPIs and deliverability of commissions collections to meet established goals as well as establishing a robust educational program for franchisees and hotel operators.

RESPONSIBILITIES:

Partner Relationship Management

• Serve as the primary point of contact for meeting/event/group planners, Global Sales, and other related partners regarding unpaid commissions, data discrepancies, and property suspension issues
• Coordinate with Distribution leaders who maintain broader strategic partner relationships
• Ensure timely escalation, follow-up, and resolution of payment-related issues
• Continuously seeks further opportunities for enhanced program elements to avoid commissions concerns and late payments, ideally utilizing Ai technology and other technologies.
• Collaborate with Global Sales to create and implement processes for group commissions billing and collection.

Reporting & Analytics

• Establish and manage commission reporting, including summaries of rejections, transmission accuracy, aging, and revenue risk.
• Create and maintain dashboards on data transmission accuracy, overdue invoices, unregistered properties, and resolution metrics.
• Share insights and trends with internal stakeholders – highlighting areas of risk for continuous process improvement and revenue loss reduction.
• Deliver reports to be shared with senior management alo...