Front Office Strategy Consulting - Customer Analytics - Senior Manager

About this role

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Manager

Job Description & Summary

The Opportunity

As a Front Office Strategy Consulting - Customer Analytics - Senior Manager you will lead customer analytics and customer experience consulting efforts that help clients shape customer-centric strategies, map customer journeys, and translate data into actions that support growth and stronger client relationships, within our Advisory practice. As a Senior Manager you will guide large projects, bring sound judgment to complex situations, and coach teams through shifting priorities while maintaining operational excellence and clear communication with senior stakeholders.

In this role at PwC, you will draw on customer consulting and customer experience knowledge to advise on client needs, develop tailored approaches, and present clear recommendations that connect analytics, strategy, and business outcomes. You will also help develop diverse teams, contribute to firm priorities, and use your network and perspective to support delivery across multiple work streams.

Responsibilities

- Advising clients on customer analytics strategies, priority initiatives, and transformation roadmaps that improve experience and growth
- Leading customer segmentation, journey analysis, and forecasting workstreams to generate actionable insights from customer data
- Developing data-driven recommendations that support retention, loyalty, lifetime value, and personalized sales and marketing strategies
- Directing teams through complex analysis, ambiguous issues, and shifting client needs while applying sound judgment on escalation points
- Crafting clear presentations and narratives that connect customer behavior trends, assumptions, and business implications
- Validating findings with clients, incorporating feedback, and refining solutions to reflect business goals and operating realities
- Coaching team members thr...