Franchise Operations Manager - Europe

About this role

Operates as a Trusted Advisor to our franchised partners within assigned countries in the planning and execution of their launch and the subsequent ongoing development/growth of their business.

Consults and influences commercial and strategic behavior / decision-making that supports the long-term development of sales/customer count growth, operational standards, financial results, investment requirements and development targets.

Effectively utilises data from restaurant audits, sales reports and other sources of insight to align objectives with franchisees and achieve business goals. Builds actionable plans that are aligned with the franchisee and drive meaningful growth of the brand with the consumer in the marketplace.

Ensures focus on Wendy’s brand reputation by influencing operational performance and overall customer satisfaction in all restaurants as assigned. Enforces and executes brand protection policies and partners with franchisees to resolve issues.

Works closely with Leadership to align on market priorities and allocate resources, where required, to develop markets. Leads Business Review process with Leadership and franchised partners.

What You'll Do

Franchise Consultant / Trusted Advisor
– Consults each individual franchise organization at a high level in a way that ensures we achieve our mutual goals. A trusted advisor in areas such as business strategy, commercial performance and market development. Crucially, converts this knowledge and relationship in to influence that supports overall business growth.

Country Performance and Management
– Identifies the individual requirements of each of their assigned franchisees, based on their specific circumstances and takes appropriate action.

Partners with franchise organisations in strategic and country-level planning to drive market growth and performance, brand ranking and growth through excellent operations, marketing plans, new restaurants, and enhanced facilities. Is an expert on econ...