Fleet Service Account Manager B2B Sales - Tenvoorde Ford

Responsibilities

The Fleet Service Account Manager is responsible for prospecting and scheduling commercial vehicle service appointments while maintaining customer relationships. They will also represent the dealership at trade shows and coordinate with the service department to ensure effective customer communication.

Requirements

Candidates must have at least 2 years of B2B sales experience and a strong work ethic with a self-sufficient, startup mindset. A college degree is preferred but not required, and the role requires the ability to perform physical tasks and work approximately 50 hours per week.

Skills

• B2B Sales
• Prospecting
• Cold calling
• Customer relationship management
• Data mining
• Service scheduling
• Commercial vehicle knowledge
• Inventory planning
• Communication
• Time management
• Startup mindset
• CRM software
• Negotiation
• Account management
• Teamwork

Benefits

• Paid time off
• 401(k) program
• Employee discounts
• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance
• Referral bonus program

About this role

What Employees Love about Tenvoorde Ford

* Daily/Weekly engagement with ownership/management team – we take every opportunity to listen and make our team feel valued.  This is where our best ideas come from.
* Weekly salary, monthly bonus potential
* Upward mobility – Tenvoorde Ford is growing, and other positions are needed as we continue to grow as a company.
* Positive, family-oriented culture where great careers are born – Employees are proud to work at Tenvoorde Ford, great work-life balance, benefits and knowing your contributions make the difference.
* Benefits: Paid time off, 401(k) program, employee discounts
* Employee contests – SPIFF’s
* Standard benefits options (medical/dental/vision etc.)
* Opportunity to meet new people every day
* Learning new skills

The Tenvoorde Family is seeking an amazing Fleet Service Account Manager!

Have you been told you’re “outgoing and energetic with a positive attitude”?  Are you looking for a career that offers stability, opportunity and a better work-life mix?  If so, we are looking for someone just like you!  Due to the high demand of commercial vehicles and Ford Motor Company’s public commitment for additional resources in this arena, we need you to be the essential piece of the long-term success of Tenvoorde Ford’s Service Department.  This is a new position and a growing area of the business.  Self-sufficient, startup mentality is essential!

Responsibilities

What does a Fleet Service Account Manager do?

* Handle the prospecting and scheduling of all commercial vehicle service account via Mobile Service, Pickup and Delivery, QuickLane or main shop.
* Become Ford Commercial Advisor certified
* Establish a prospecting system and/or work with the existing dealership prospecting system and establish objectives in conjunction with management for outside sales calls, appointments and meetings.
* Responsible for detailing the activities of all outside sales calls and tracking, and maintaining the appropriate customer follow-up processes within either the prospect database or dealer approved CRM tool
* Coordinate the service appointments within the current shop schedule with advisors and ensure effective communication with the customer.
* Maintain knowledge of all commercial parts, repairs, maintenance and service products so they can be presented to customers on sales calls
* Provide leads to retail sales department for commercial product interests obtained during outside sales visits
* Represent Tenvoorde Ford at all appropriate trade shows and fairs as well as regional Trade Associations in order to promote the sale of commercial vehicle service products and services at the dealership
* Assist with parts inventory planning to better align dealer parts inventory with customer quotations and potential future business opportunities
* Embrace and exhibit Tenvoorde Ford employee values
* All other duties, tasks and/or projects as assigned

Qualifications

* 2 years of effective Business to Business Sales
* Exceptional ability to learn and grow
* Amazing work ethic
* Detail oriented
* Ability to be self sufficient and have a “startup” mindset.
* 2-4 year College Degree preferred, but not required
* Outstanding ability to work with a team and take direction

Good to Know Before You Start!

* Be prepared for heavy prospecting, cold calls, site meetings, warm calls and data mining.
* You will work approximately 50 hours per week, 5 workdays per calendar week.
* Tenvoorde Ford Fleet customers get the highest level of customer service with a world-class experience
* Must be adaptive to and embrace change
* Moderate computer/database skills are necessary
* You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
* You may need to work in hot/cold weather conditions
* Always be alert and aware of your surroundings
* Must be able to lift up to fifty (50) pounds
* Must be able to assist in snow days

Benefits

* Paid Time Off
* Health Insurance, single and family coverage
* Health Savings Account option
* Dental Insurance
* Life Insurance
* 401k retirement plan
* Employee Vehicle Discounts 
* Employee Parts/Service Pricing Discounts
* Referral Bonus Program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Tenvoorde Ford, Inc.

Motor Vehicle Manufacturing · 51-200 employees · headquartered in St. Cloud, Minnesota · founded 1902