Fire and Security Engineer

Responsibilities

The Service Engineer is responsible for the installation, maintenance, and repair of fire and security systems including CCTV and access control. They must manage their own workload efficiently while providing expert technical advice and exceptional customer service.

Requirements

Candidates must have at least 3 years of experience in the security or electrical industry with relevant qualifications. A full driving license and eligibility to work in the UK are mandatory requirements.

Skills

• Intruder alarms
• Fire alarms
• CCTV
• Access control systems
• Fault diagnosis
• System installation
• System maintenance
• Customer service
• Technical support
• IDS Galaxy
• IP CCTV
• Electrical systems
• Security systems
• Problem solving
• Time management

Benefits

• Competitive salary
• Company pension
• Employee referral scheme
• Generous holiday allowance
• Flexible working options
• Career progression opportunities
• Bi-annual career mentoring
• Training and professional membership support
• Life assurance
• Private GP services
• Annual flu jab
• Employee discount scheme
• Company vehicle

About this role

Company Overview
At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.
Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.
What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.
At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.
Job Summary
Pointer Ltd. are recruiting for a highly motivated and skilled Service Engineer to join our team. As a Service Engineer you will be responsible for inspecting, maintaining, and installing a wide range of security systems. You will manage your workload efficiently, provide excellent customer service (this is at the heart of this role), and you will be expected to deliver expert advice. This is an exciting opportunity to work in a fast-paced, dynamic environment with the chance to make a real impact on system reliability and customer satisfaction
As a part of this role, you will actively participate in the standby and call-out rota, responding quickly and effectively to urgent service requests.
Key Responsibilities:
Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure optimal performance and security.
Manage your own workload efficiently, prioritising tasks to meet service and installation deadlines.
Diagnose faults, repair issues, and replace components as necessary to ensure systems operate reliably and efficiently.
Complete all necessary documentation promptly and accurately, ensuring adherence to company policies and industry regulations.
Keep your vehicle fully stocked with essential tools and materials, ensuring maximum efficiency on-site.
Provide exceptional customer service, offering expert advice and support while maintaining a professional, approachable demeanour.
Continuously seek to improve service delivery, identifying opportunities for enhancing customer satisfaction and operational efficiency.
Who are you
Please write 1-2 paragraphs of the main experiences and characteristics you are looking for in the candidates. Add information such as “Personal Attributes” and “What Makes You a Great Fit”. Avoid repeating what will be listed in the “Experience & Qualifications”
Required Experience & Qualifications
Relevant qualification or equivalent experience in the electrical or security industry.
At least 3 years of experience in the security and/or electrical industry.
Proven experience in a service environment, particularly in security systems.
Proven track record and strong knowledge of installing and maintaining security systems, such as; IDS (Galaxy), IP CCTV, Fire Alarm Systems, and Access Control Systems.
Customer-focused with a commitment to end-to-end project ownership.
In-depth knowledge of current products and technologies within the security industry.
An ambassador for the Pointer brand and a strong advocate of company values.
Current full driving license.
Must be eligible to work in the UK.
Benefits
At Pointer, we don’t just offer a job - we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here’s what you can look forward to:
Financial Security & Rewards
Competitive salary with an annual review
Company pension to help secure your future
Employee referral scheme - recommend great people and get rewarded
Work-Life Balance & Flexibility
Generous holiday allowance to recharge and unwind
Flexible working options to fit your lifestyle*
Structured Career Growth & Development
Career progression opportunities—we invest in your future
Bi-annual career mentoring
Training & professional membership support to help you develop your skills*
Health & Well-being
Life assurance for peace of mind
Access to private GP services—because your health matters
Annual flu jab to keep you feeling your best
Exclusive Employee Perks
Employee discount scheme—save on top brands
Company vehicle for eligible roles*
*Some benefits are role dependent.
Equal Opportunities Statement:
Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.

About Pointer Ltd.

Security and Investigations · 51-200 employees · headquartered in Glasgow, Scotland · founded 1972