ERP Business Analyst

About this role

Department:
IT

Location:
US - Indiana - Fort Wayne

Description
We're seeking an ERP Business Analyst to join our dynamic Global IT team. In this role, you will analyze organization business processes, systems, and automate/optimize processes through a third-party enterprise resource planning system (JD Edwards Enterprise One). You'll apply functional knowledge to design and customization of workflow systems that provide seamless integration for client/server applications. In addition, you'll write functional requirements, develop test plans, and work with production issues. You'll also provide assistance to the Technical & Development teams as needed.
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.


Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.


Join us to create a better future while growing professionally in a supportive environment!


MOVE FORWARD WITH US
Your Responsibilities:
*Service Operation*

• Responds to internal customers to resolve their technology problems.
• Enters and manages Incident and Service Request tickets in ServiceNow, an IT Service Management Application.
• Provides technical support related to cloud-based systems used by Franklin Electric employees across all business functions.
• Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation.
• Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident ...