Enterprise Customer Success Manager

Responsibilities

Manage a portfolio of enterprise customers by analyzing performance data and driving retention and expansion strategies. Lead business reviews and collaborate with cross-functional teams to ensure effective product adoption and value realization.

Requirements

Requires 5+ years of experience in enterprise customer success management with a strong analytical mindset. Proven ability to manage complex projects and build long-term relationships in a fast-paced environment is essential.

Skills

• Customer success management
• Enterprise account management
• Project management
• Cross-functional collaboration
• Analytical mindset
• Data analysis
• Payment insights
• Retention strategies
• Stakeholder management
• Client training
• Enablement
• Payments industry knowledge
• Strategic planning
• Relationship building
• Product adoption

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Equity
• Stock options
• Generous PTO
• Company holidays
• Parental leave
• Company-wide shut down every last day of the quarter
• Company-wide events

About this role

Justt helps many of the world’s largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.
We’re a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you’ll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world.
What you’ll do
Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
Identify and execute expansion opportunities end-to-end to achieve account growth targets
Define and drive retention strategies through structured account plans to meet retention goals
Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
Deliver client training and enablement sessions to drive value realization
Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

Requirements
5+ years of experience as a Customer Success Manager managing enterprise accounts
Proven track record in project management and cross-functional collaboration
Strong analytical mindset with the ability to interpret data and translate it into insights and actions
Demonstrated success in building and growing long-term, value-driven customer relationships
Comfortable operating in fast-paced, dynamic environments
Willingness to travel several times a year
Experience in the payments industry - an advantage
Benefits + Perks:
🏥 Health, dental & vision insurance
📈 Equity / stock options
🏖 Generous PTO + company holidays
👶 Parental leave
📚 Company-wide shut down every last day of the quarter
✈️ Company-wide events
Compensation: $180,000-$200,000

About Justt

Financial Services · 201-500 employees · headquartered in New York, NY · founded 2020