HR OPERATIONS & ENGAGEMENT PROJECT MANAGER - NEW YORK, NY

Responsibilities

The HR Operations & Engagement Project Manager leads the coordination and execution of employee experience programs, including onboarding, engagement, and retention initiatives. This role partners with HR and operations leaders to manage project plans, analyze people metrics, and support new business mobilizations across the NYC tri-state area.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in project coordination, HR operations, or employee engagement. Strong organizational, communication, and analytical skills are required, along with proficiency in Microsoft Office and HR systems.

Skills

• Project Management
• HR Operations
• Employee Engagement
• Onboarding
• People Analytics
• Risk Management
• Process Improvement
• Data Analysis
• Stakeholder Management
• Communication
• Training
• Retention Strategies
• Microsoft Office
• Visier
• Problem Solving
• Organizational Skills

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts
• Paid Parental Leave
• Personal Leave

About this role

Position Title: HR OPERATIONS & ENGAGEMENT PROJECT MANAGER - NEW YORK, NY 
Salary: $100000.00 - $113000.00
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !Job Summary
The HR Operations & Engagement Project Manager leads the coordination and execution of employee experience programs across Restaurant Associates, including onboarding, engagement, recognition, training, and retention. Reporting to the HR Director for Managed Services, this field- and client-facing role turns priorities into clear project plans, timelines, communications, and measurable outcomes aligned with RA’s CARE culture. The role partners with HR, operations, and site leaders across the NYC tri-state area, using critical thinking, people analytics, and risk management to identify issues, develop solutions, improve processes, and support new business mobilizations.
 
Key Responsibilities:

Manage project plans, milestones, deliverables, stakeholder follow-up, risks, and status updates across multiple initiatives.
Coordinate engagement surveys, pulse feedback, action plans, service awards, recognition activities, and employee communications.
Maintain onboarding materials, SOPs, training resources, and program documentation; support orientation and HR/manager training as needed.
Use Visier and HR systems to report on engagement, turnover, onboarding, and retention; translate findings into actionable recommendations.
Support new business launches through onboarding coordination, employment documentation, orientation, and HCM transaction processing.
Visit sites and partner with HR, operations, and client-facing teams to address local needs and ensure consistent program execution.
Experience coordinating projects or programs with multiple stakeholders, timelines, and deliverables.
Strong organization, prioritization, attention to detail, and ability to manage competing deadlines.
Critical thinking, root-cause analysis, risk identification, and practical problem-solving skills.
Strong written and verbal communication, including employee communications, SOPs, and project updates.
Ability to interpret data, monitor metrics, and develop clear reports and recommendations.
Ability to build relationships across HR, operations, and client-facing teams and work effectively in a field-based environment.

 
Qualifications:

Bachelor’s degree in Human Resources, Business Administration, Project Management, or a related field, or an equivalent combination of education and relevant experience.
5+ years of experience in project or program coordination, HR operations, employee engagement, onboarding, learning and development, or a related field.
Excellent verbal and written skills
Proficient with Microsoft Outlook, One Note, Word, Excel, Power Point
Proven ability to address competing priorities within a single project with a positive, can-do attitude
Able to manage multiple projects at a time with sharp organizational skills

 
Preferred Qualification

Experience in employee engagement, onboarding, learning and development, recognition, or retention programs.
Experience with Visier or similar people analytics platforms and HR systems.
Background in hospitality, food service, or a multi-site service environment
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
  
Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Restaurant Associates are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
 
 
Req ID:  1583216
Restaurant Associates 
Kendra Walcott-Dasent 
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About Compass Group

Food and Beverage Services · 10,001+ employees · headquartered in Chertsey, Surrey