Employee Benefits Operations Claims Training Manager
Company: OneAmerica Financial
Location: South Portland, ME (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-09-21
About this role
At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!
Job Summary
The Employee Benefits Operations Claims Training Manager provides strategic leadership for learning, capability development, and workforce readiness across Business Operations and Claims. This role establishes and executes learning strategies that align capability-building initiatives with organizational priorities and support business performance, quality outcomes, operational excellence, and future workforce needs. Through partnership with leaders, SMEs, Quality, Compliance, and Operations, the role develops and sustains a comprehensive learning ecosystem that accelerates proficiency, strengthens organizational capability, and enables successful business transformation. Leveraging expertise in instructional design, adult learning, learning technologies, and performance enablement, this role identifies capability gaps, designs scalable learning solutions, reinforces skill application, and evaluates learning effectiveness through performance data, quality insights, learner feedback, and business outcomes.
Primary Responsibilities
- Develop and maintain a multi-year learning and capability strategy aligned to business objectives, workforce plans, operational priorities, and organizational transformation initiatives.
- Establish learning standards, governance, and prioritization processes to ensure resources are focused on the highest-impact business opportunities.
- Analyze organizational capability trends, quality outcomes, performance data, workforce readiness indicators, and future skill requirements to identify strategic...