Deployment Project Manager

About this role

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a Deployment Project Manager to be part of making this happen.

About the Role:

As a Deployment Project Manager within Customer Success, you will work closely with both Customers, Partners and our Security Services team to help drive implementation of the Arctic Wolf Services. You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience for our Partners and Customers. Responsibilities include monitoring workflow amongst the team and ensuring project delivery and quality standards are met.

Responsibilities:

• Create and maintain project plans, track customer requirements and translate customer/partner requests into project deliverables
• Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service
• Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments
• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
• Facilitate and/or conduct meetings with clien...