Data Center IT Operations Manager

About this role

Role Summary

This role is responsible for keeping Compass Datacenters’ internal IT environments running once facilities are live and in production. That covers the servers, networking, storage, and security infrastructure that supports our operations—not customer colocation environments.

You’ll manage the team that handles day-to-day administration, monitoring, patching, and incident response across all production sites. When something breaks at 2 AM, your team is the one that gets the call. When we need to plan capacity for the next round of site launches, you’re the one building that plan. This is a hands-on leadership role—you need to be close enough to the technology to make good calls, and experienced enough as a manager to build and run a reliable team.

What You’ll Own

Production Infrastructure Operations

• Server and compute: Oversee administration of Windows Server, VMware/Nutanix virtualization clusters, and associated storage environments across all production sites.
• Network operations: Own the health and performance of the production network—switches, routers, firewalls, load balancers, and WAN connectivity. Coordinate with the design team on changes and upgrades.
• Monitoring and alerting: Make sure monitoring tools are configured, thresholds are tuned, and alerts go to the right people. Reduce noise so the team can focus on what matters.
• Directory and identity services: Manage Active Directory, DNS, DHCP, and identity/access management across the environment.
• Backup and recovery: Own the backup strategy and make sure restores actually work. Run periodic recovery tests—don’t wait for a real disaster to find out.

Security Operations

• Incident triage: Serve as the escalation point for security alerts from EDR/MDR tools. Make sure threats are investigated, contained, and resolved—not just acknowledged.
• Patching and vulnerability management: Run the patching cycle across servers, network gear, and endpoints. Track vulnerabilit...