Customer Success Manager (Toronto, CA)

About this role

Customer Success Manager (Cybersecurity SaaS)
Toronto, Ontario, CanadaAbout MEMCYCO

MEMCYCO is a fast-growing cybersecurity company focused on protecting organizations and consumers from phishing, impersonation, and account takeover attacks. Our innovative platform delivers real-time detection, visibility, and protection against digital threats by identifying exposure before compromise occurs. We work with leading global enterprises, financial institutions, and online brands to help secure their digital presence and protect end users in real time.

About the Role

This is a strategic, high-touch Customer Success role dedicated to one of the world’s leading payment platforms. Based in Toronto, this role is part of a growing North American Customer Success team of six that works across enterprise accounts in Canada and the United States.

The Customer Success Manager will act as the primary point of contact and trusted advisor for the customer, owning the overall relationship and ensuring long-term success, adoption, and satisfaction with the MEMCYCO platform. This role goes beyond traditional relationship management. The ideal candidate must be technically capable, proactive, customer-focused, and comfortable acting as a “one-stop shop” for the customer, including onboarding, platform guidance, technical coordination, issue management, and ongoing optimization.

You will work closely with the Product, R&D, Support, Operations, and Sales teams to help customers maximize the value of MEMCYCO’s cybersecurity platform.

Key Responsibilities

• Serve as the dedicated Customer Success Manager for strategic enterprise accounts across Canada
• Own the end-to-end post-sales customer relationship
• Lead onboarding, adoption, enablement, and ongoing customer engagement activities
• Act as the primary focal point for customer questions, escalations, and operational support
• Develop deep expertise in the MEMCYCO platform and customer workflows
• Work closely...