Communications & Adoptions Specialist

Responsibilities

The specialist will develop and execute communication strategies to keep clinical users informed and engaged during system changes. They are also responsible for managing user adoption portals, distributing downtime notifications, and administering surveys to measure user satisfaction.

Requirements

Candidates must have at least 3 years of experience in communications, change management, or user engagement within an IT or healthcare environment. Proficiency in SharePoint and MED365 platforms is required, along with the ability to obtain a Tier 3 background investigation.

Skills

• Communication strategy
• Change management
• User engagement
• SharePoint
• MED365
• Microsoft Teams
• Survey administration
• Data analysis
• Clinical communication
• Release management
• Audit compliance
• Technical writing

Benefits

• Professional certifications
• Professional development
• 401(k) with 100% company match up to 6%
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Paid time off
• Company holidays
• Home-office equipment
• Remote-work support
• Fitness and wellness reimbursement
• Weekly pay schedule

About this role

Communications & Adoption Specialist
Location: Remote (US)
Clearance: Public Trust (Tier 3)
Rackner is seeking a Communications & Adoption Specialist to develop and execute communication strategies that keep clinical users informed, engaged, and prepared for system changes. This role manages release communications, scheduled downtime notifications, weekly updates, and user portal content to ensure timely and effective delivery of information. Additionally, the specialist develops and administers user surveys to assess satisfaction, measure service confidence, and identify opportunities to improve user engagement and adoption.
What You’ll Do
● Develop and schedule release communications aligned with the customer's release calendar to ensure timely and consistent messaging.
● Manage and maintain the user adoption portal and MED365/Microsoft Teams communication channels to keep users informed and engaged.
● Prepare and distribute system downtime notifications and urgent service announcements within established timelines, maintaining accurate records for audit and compliance purposes.
● Develop and administer user surveys to assess satisfaction, measure confidence in services, and identify opportunities for improvement.
● Create targeted communication campaigns using approved product guidance, ensuring clinical accuracy through appropriate review and validation.
Required Qualifications
● Minimum of 3 years of experience in communications, change management, or user engagement within an IT or healthcare environment.
● Experience managing and maintaining content within SharePoint and MED365 platforms.
● Experience developing, administering, and analyzing user surveys to assess satisfaction and engagement.
● Must meet eligibility requirements for a Tier 3 background investigation.
Why Rackner
At Rackner, you'll contribute to technology and services that support important federal missions.
Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.
Benefits & Perks
Rackner is committed to supporting the growth, development, and well-being of our team members. Our benefits and perks include:
● Company-supported professional certifications aligned with program work.
● Professional development and career growth opportunities.
● 401(k) with 100% company match up to 6%.
● Medical, dental, vision, life, and disability coverage.
● Generous paid time off and company holidays.
● Home-office equipment and remote-work support.
● Fitness and wellness reimbursement.
● Weekly pay schedule and team events.

About Rackner

IT Services and IT Consulting · 51-200 employees · headquartered in Silver Spring, Maryland · founded 2015