Senior Director, Change Management Communications and Stakeholder Engagement – Project Lightyear

Responsibilities

The Senior Director will lead the global change management, communications, and stakeholder engagement strategy for the Lightyear Program, a major finance transformation initiative. They will partner with program leadership to ensure 100% associate adoption of new Oracle Cloud Fusion systems through disciplined execution and tactical planning.

Requirements

Candidates must possess a 4-year degree and over 10 years of experience in delivering global finance transformation programs for complex organizations. Expertise in Oracle Cloud Fusion or SaaS technology transformations and exceptional executive communication skills are required.

Skills

• Change management
• Communications
• Stakeholder engagement
• Finance transformation
• Oracle Cloud Fusion
• Strategic planning
• Project management
• Executive presence
• Data analytics
• Business process re-engineering
• Risk mitigation
• Leadership
• Relationship building
• Negotiation
• Presentation skills
• Change readiness

Benefits

• 401k plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• Medical insurance
• Dental insurance
• Vision insurance
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Educational assistance
• Paid sick leave
• Paid time off
• Paid holidays

About this role

JOB SUMMARY 

The Senior Director, Change Management Communications and Stakeholder Engagement
is a key member of the Business Transformation Office team responsible for
creating, executing, and driving the global change management, communications
and engagement plans for the Lightyear Program, a global Finance transformation
implementing Oracle Cloud Fusion technology platform. The position is a critical
role and part of the overall Lightyear Program’s Leadership Team.  

This five-year, mission-critical initiative is one of Marriott's top three
enterprise priorities that includes complex, enterprise-wide efforts and impacts
spanning a holistic finance solution, including:  

* Replacing five instances of on-premise Peoplesoft with hundreds of global
integrations 

* creating innovative technology to enable the gradual erosion of an aged
financial systems landscape 

* Replacing the chart of accounts that has been in place for three-decades,
impacting global reporting and analytics, ways we hire and onboard
Associates, procure and record goods and services, plan and transact our
day-to-day movements, etc.  

* Re-engineering business process and controls to leverage standardized,
automated Oracle Fusion transaction flow 

* Re-envisioning global finance reporting, analytics, AI and data platform for
all layers of our organization (Properties, Continents, and Headquarters) 

* Establishing security alignment between our current state technical
architecture and modernized technology platform 

* Re-aligning our Associates into the end-to-end global processes that aligns
with Oracle standard technology  

* Establishing a future state Finance and Technology led product team that will
operate and govern the holistic solution with Oracle, Accenture, and across
Marriott functions 

* Transforming today’s operating model, evolving the ways our Associates work
to embrace and adopt modernized technology in parallel to moving into a
related organizational change. 

This role serves as the primary BTO-Change leader supporting the Lightyear
global finance transformation program and will work hand in hand with the Senior
Vice President, Global Finance Transformation and Lightyear Leadership Team, and
across the Lightyear team comprising three consulting firms and multiple
Marriott disciplines (Finance, Global Technology, BTO, and Human Resources).
This is a key, critical role to  

* Develop the integrated Change strategy, approach, and program plan alongside
the Lightyear Program leadership team, Accenture PMO, and Finance
Transformation (Horizon) Change Lead.  

* Establish, operate, and maintain the tactical change management function 

* Ensure disciplined execution of the change plan against program objectives in
conjunction with the Lightyear delivery team 

* Proactively anticipate the upcoming 120-days relative to the committed
outcomes, highlight risks and develop risk mitigation plans and accelerate
decision-making 

* Coordinate interdependencies both within the Lightyear program and with seven
other interdependent programs that also align to Lightyear’s success (Horizon
– global finance transformation)

As part of the Business Transformation Office, this role will apply and evolve
proven transformation change management practices to create transparency,
accountability, and alignment within the Lightyear Finance Transformation and
across the Horizon global finance transformation program portfolio. Success
requires a hands-on leader who will roll up their sleeves to develop an
integrated, actionable, tactical change plan, can and will move fluidly between
enterprise strategy, executive engagement, detailed program execution, mentoring
the Lightyear team, and deliver results in a fast-paced and ambiguous
environment. 

The Senior Director, Change Management Communications and Stakeholder Engagement
is both strategic, proactive, self-motivated leader, and advisor as well as a
detail-oriented and hands-on team player. This role requires exceptional
executive presence, strong communication skills, strategic thinking with the
ability to execute and deliver results on-time, in high quality, and within
budget. Having sound judgment and the ability to navigate complex,
high-pressure, high-impact matters that involve senior leaders across Finance,
Global Technology, Digital, Human Resources, Legal, Procurement, Internal Audit,
Continent teams, and three external delivery partners is both table stakes and
critical. 

This role and the change team will document and assess changes related to the
initiatives they support and design, plan and execute related training, delivery
and change impacts, and communications deliverables related to the global
Finance blueprint for the holistic solution (including technical architecture,
processes, controls, reporting/analytics/AI, data, security, and people’s ways
of working).This role will partner closely with colleagues throughout the entire
Transformation Office – including (but not limited to) PMO, Deployment,
Experience + Business Process Design, and Continent Engagement – as well as
teams across the enterprise to design, build and execute thoughtful and
effective change management plans in service. 

Success in this role is targeted as 100% Associate adoption by the second week
post-go-live. The global Finance organization prepares and delivers financial
statements, forecasts, and scenarios to Marriott International’s Owners with
regulatory and compliance reports to external regulators in 140 countries. This
Change Executive Lead role requires strong critical thinking skills, attention
to detail, comfort with ambiguity, a proven ability to manage multiple work
efforts at the same time, as well as a willingness to be tested on difficult and
time-sensitive requests.  

CANDIDATE PROFILE  

Education and Experience  

* 4-year degree from an accredited university, master’...

About Marriott

Hospitality · 201-500 employees · headquartered in Bethesda, Maryland · founded 1982