Clinical Administrative Assistant

Responsibilities

Maintain patient records and provide clinical, reception, communication, and guest-relations support to help ensure efficient department operations. Order supplies, manage the reception area, build professional relationships, and comply with policies for protecting patient information.

Requirements

A high school diploma or GED is required, along with either at least one year of clinical-setting experience with secretarial experience or at least one year of secretarial work. Candidates should have strong communication, interpersonal, and organizational skills, be able to work with minimal supervision and de-escalate tense situations, and demonstrate computer proficiency and adaptability to new technologies.

Skills

• Patient Record Maintenance
• Clinical Administrative Support
• Reception
• Written Communication
• Verbal Communication
• Electronic Communication
• Interpersonal Skills
• Organizational Skills
• Customer Relations
• De-escalation
• Computer Proficiency
• Adaptability to New Technologies
• Supply Ordering
• Protected Health Information (PHI) Handling
• Independent Task Completion

About this role

A Brief Overview
Provides safe efficient age specific clinical, reception, communication and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area.
What You Will Do
Maintains the patient record (in written and/or electronic format. Competency 7
Facilitates communication and efficient unit/department operations. Competency 5, 6
Orders supplies. Competency 5
Demonstrates knowledge and use of available resources and communication tools. Competency 7
Maintains awareness and control of reception desk and surrounding area. Competency 5,6
Initiates and maintains positive relationships and professional demeanor with patients, customers and coworkers. Competency 1 & 2
Takes responsibility for self -development and supports a learning environment. Competency 3
Displays commitment to the mission of the hospital and its values. Competency 4
Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education
High School Equivalent / GED (Required)
Work Experience
1+ years Of experience in a clinical setting with secretarial experience (Required) or
1+ years Experience in secretarial work (Required)
Knowledge, Skills, & Abilities
Demonstrates strong interpersonal skills and excellent communication skills both written and verbal, as well as, exhibiting strong organizational skills and work ethic. (Required proficiency)
Ability to complete tasks with minimal supervision. (Required proficiency)
Ability to de-escalate tense situations in a calm and constructive manner. Good oral and written communication skills (Required proficiency)
Proficient computer needs with the ability to grow and adapt to new technologies. (Required proficiency)
Physical Demands
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently
Travel Requirements
10%25

About University Hospitals

Hospitals and Health Care · 10,001+ employees · headquartered in Cleveland, Ohio