Business Operations Manager - AI integrator

About this role

About the Role

This is not a seat-filler role. We're looking for the CEO's right hand — someone who doesn't just run operations, but makes the whole company stronger. You'll fix broken systems, see problems before they hit, and have the standing to tell leadership "we're approaching this wrong — here's a better way," and back it with a plan. A core part of this role is leading our AI integration and process automation — both building the automations yourself and setting the vision for where technology can replace manual work. Above all, we want someone who brings real energy and enthusiasm to the work every day — a person who's genuinely excited to build, improve, and take ownership.

BSM Facility Solutions manages property and facility operations across New York, New Jersey, and Florida. As we grow, we need an operator who can turn manual processes, messy data, and tribal knowledge into clean, scalable systems — and who thinks about leverage: how to make the team do better work with less friction, rather than simply adding headcount. You'll start by learning how we actually work today, then improve it. Over time, you'll become the person the CEO trusts to diagnose what's slowing the business down and to build the fix.

What You'll Do

• Map and document how our operations work today across properties, staffing, and vendors
• Identify bottlenecks, redundant manual steps, and unreliable data — then eliminate them
• Build and maintain workflows and tools that make the team faster, cleaner, and more accurate
• Turn one-off spreadsheets into repeatable, scalable systems that multiply the team's output
• Lead our AI integration and process automation — identify where AI and automation can remove manual work, then build those solutions hands-on (automation platforms, AI tools, integrations)
• Set the technology vision for operations and manage implementation end to end, bringing in developers or contractors when the work calls for it
• Anticipate problems before they...