Operations Manager

About this role

Company Description
CreditForce LLC helps businesses access valuable tax credits for hiring through the Work Opportunity Tax Credit (WOTC) program.

Role Description
The Operations Manager will oversee day-to-day operational activities to ensure efficient, accurate delivery of tax credit services to clients. This full-time, on-site role based in Brooklyn, NY includes managing workflows, monitoring performance metrics, and optimizing processes for client onboarding, documentation, and filings. The Operations Manager will lead and support a small team, coordinate cross-functional work with sales and client support, and maintain high standards for data integrity and regulatory compliance. The role also involves identifying operational risks, proposing improvements, and implementing best practices to increase productivity and service quality. This position requires hands-on involvement in daily operations while driving continuous improvement and scalability.

Qualifications

• Operational management and process improvement skills, including experience designing workflows,
• Strong organizational, time management, and prioritization skills to handle multiple client accounts and internal projects simultaneously.
• Team leadership and people management skills, including coaching, performance feedback, and fostering a collaborative, inclusive work environment.
• Analytical and problem-solving skills, with the ability to interpret data, identify trends, and implement practical solutions.
• Clear written and verbal communication skills for working with internal teams and business clients and documenting operational processes.
• Comfort with technology and data tools, such as CRM platforms, spreadsheets, and basic reporting or dashboard software.
• Bachelor’s degree in business, operations management, finance, or a related field, or equivalent combination of education and relevant experience.
• Ability to work on-site in Brooklyn, NY and maintain a professional, cl...