Business Operations Analyst II - Fraud

About this role

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Do you have experience in fraud prevention detection and mitigation?

Do you have advanced experience in Fraud Detection, Prevention, and Analysis?

The Business Operations Analyst II – Fraud plays a critical role in protecting the organization by transforming transactional data into actionable insights that prevent, detect, and mitigate fraud risk. In this role, you will analyze complex transaction data to identify varying fraud attack vectors, understand underlying vulnerabilities, and drive effective mitigation strategies in a collaborative, team-based environment. You will partner closely with various teams to monitor fraud strategy deployments, track evolving trends, and evaluate the effectiveness of fraud detection tools and controls. The ideal candidate combines strong analytical skills with a deep understanding of fraud patterns, a proactive mindset, and a passion for continuous improvement in a fast-paced, risk-focused environment.

Responsibilities:

• Extract, integrate, and organize data from multiple disparate systems to deliver clear, actionable views of operational performance.
• Design and develop comprehensive operational dashboards aligned with business objectives, providing insights and recommendations.
• Evaluate service levels, staffing models, volumes, policies, procedures, financial performance, audit and compliance requirements, quality metrics, and urgent operational issues; recommend process improvements as needed.
• Build and maintain strong working knowledge of the organization’s structure, operational processes, and applicable policies, reg...