Business Analyst (Remote)

About this role

About the Company

Access Health CT is dedicated to creating opportunities for improved health and well-being for Connecticut residents. The organization promotes collaboration, accountability, innovation, and excellence while supporting effective healthcare technology and business operations.

About the Role

The Business Systems Analyst (TMO) analyzes, designs, and optimizes business systems and processes for assigned technology products. The role focuses on identifying business needs, improving operational efficiency, documenting requirements, and translating business objectives into actionable technology solutions.

The position works closely with business stakeholders and technical teams and supports Agile delivery, system implementation, process improvement, user adoption, and ongoing system performance.

Key Responsibilities

• Analyze business processes, workflows, and system requirements.
• Identify root causes, inefficiencies, and opportunities for improvement.
• Develop and recommend solutions that improve operational performance.
• Gather, document, and translate business and technical requirements.
• Create process flows and system specifications.
• Collaborate with IT teams on solution design, testing, and implementation.
• Support system rollouts, data migration, training, and user adoption.
• Conduct gap analyses between business requirements and technical solutions.
• Facilitate Agile ceremonies, including stand-ups, sprint planning, and retrospectives.
• Assist business owners with user stories and backlog prioritization.
• Track Agile metrics such as velocity and burn-down rates.
• Serve as a liaison between technical and non-technical stakeholders.
• Create reports, visualizations, and project updates for leadership.
• Support UAT, change management, and process improvement initiatives.
• Monitor post-implementation system performance.
• Ensure systems align with regulatory, security, and privacy requirements.
• Manage assigned New Field Technolo...