Business Analyst

About this role

POSITION SUMMARY

The Business Analyst serves as the primary functional applications partner for PowerGrid Services (PGS) departments, translating business processes and requirements into effective application solutions. The role supports PGS’s core business applications (Novara-Flex, Fleetio, Samsara, Microsoft Dynamics 365 Finance & Operations (D365 F&O), OneStream, Salesforce, and Excel), the handoffs between them, and related reporting and analysis needs from discovery through testing and adoption. This position works directly with Operations, Fleet, Finance, and Sales stakeholders, uses advanced Excel to transform and model business data, and helps improve process efficiency, data quality, reporting accuracy, and downstream handoffs between applications. The position works independently within established priorities and recommends solutions on matters of significance to the organization’s operations; significant changes are agreed upon with leadership before implementation. This is a business-focused role; programming or software development experience is not required.

KEY RESPONSIBILITIES

• Serve as the primary Business Analyst for PGS application initiatives, partnering with department leaders across Operations, Fleet, Finance, and Sales to understand priorities and desired business outcomes.
• Analyze current-state and future-state business processes across PGS applications, identify gaps, inefficiencies, and manual workarounds, and recommend improvements.
• Translate business objectives into requirements, process flows, business rules, user stories, acceptance criteria, data definitions, integration requirements, and measurable success criteria.
• Perform functional analysis and support solution design across Novara-Flex, Fleetio, Samsara, D365 F&O, OneStream, and Salesforce, evaluating alternatives by cost, risk, and business priority and presenting recommendations to leadership for agreement.
• Serve as the business owner and subject matter expe...