Head of Business Operations

About this role

Head of Business Operations

Location: New York City (Hybrid)

Employment Type: Full-Time | Reports to: CEO

About MarcoPolo Learning

MarcoPolo Learning develops content, technology, and instructional support for early childhood education. We serve families and education organizations, including state preschool programs, school districts, and childcare providers and national chains. Our 18-person team is growing an AI-focused SaaS business through digital subscriptions and field-led B2B sales.

Position Overview

We are hiring a hands-on Head of Business Operations to run day-to-day operations, with a particular focus on sales and marketing operations. As the CEO's key operating partner, you will build reliable systems and processes, assist the AI Agentic Solutions Engineer in deploying agents that reduce manual work, and help hire, manage, and organize our team.

You will partner closely with the Head of Growth on digital subscription, marketing, and product initiatives. The Head of Growth owns sales performance and revenue targets; this role owns the systems, data, workflows, and coordination that enable execution. This is not a quota-carrying sales leadership role. You will combine Chief of Staff responsibilities with hands-on delivery, without a large supporting team.

Responsibilities

Digital Subscription, Marketing & Product Operations

Own the systems, workflows, and reporting supporting acquisition, sign-up, trial, activation, paid conversion, renewal, and churn. Maintain reliable subscription and channel metrics, including recurring revenue, retention, acquisition cost, lifetime value, and payback, to inform the Head of Growth's decisions.

Support the Head of Growth with campaign setup, segmentation, lead routing, lifecycle communications, and attribution. Coordinate with product colleagues on approved pricing, checkout, onboarding, and launch initiatives, including timelines, testing, tracking, and reporting. Surface customer ins...