Senior Manager, Digital Product: Origin Product Owner & Intake Operations Lead

About this role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.


Position Summary
The Senior Manager, Digital Product serves as the Product Owner and Operating Lead for Origin, the enterprise intake and demand management platform supporting Contact Center and Telephony initiatives.


This leader is accountable for completing the development, deployment, adoption, governance, and ongoing evolution of Origin. They will own the product strategy, roadmap, backlog, intake governance process, stakeholder engagement, reporting, and value realization while ensuring Origin becomes the enterprise standard for how Contact Center and Telephony work is requested, prioritized, estimated, assigned, and delivered.


This role will lead the completion of the Origin platform using Microsoft Power Platform technologies, including Power Apps, Microsoft Copilot, Power BI, Power Automate, Dataverse, and other technologies as needed. In addition, this leader will own the rollout strategy, change management, communications, training, and adoption activities required to drive sustained operational use of the new intake model across the organization.


Reporting to the Lead Director, Digital Product, this position partners with business leaders, IT Product Owners, Architecture, Engineering, Vendor partners, and Delivery Teams to transform and scale demand management capabilities across Contact Center Technology.


Key Responsibilities
Product Strategy & Ownership

• Own the vision, strategy, roadmap, and long-term evolution of Origin.
• Establish product objectives, KPIs, success metri...