Business Analyst

Responsibilities

The Business Analyst is responsible for supporting business applications, managing system enhancements, and automating workflows to improve operational efficiency. They serve as a liaison between business users and technical teams while providing responsive support and managing IT service tickets.

Requirements

Candidates must possess a bachelor's degree in Computer Science or Information Technology and three to five years of relevant experience in business systems analysis and technology support. Proficiency in Microsoft 365, workflow automation tools, and strong analytical and communication skills are required.

Skills

• Business Analysis
• Requirements Gathering
• Workflow Automation
• System Implementation
• Application Administration
• Microsoft 365
• SharePoint Online
• Power Platform
• Active Directory
• Technical Documentation
• Process Improvement
• User Acceptance Testing
• Data Analysis
• Customer Service
• Problem Solving
• Project Coordination

About this role

Now Hiring a Business Analyst

The Business Analyst is an IT professional within the Technology department
responsible for supporting and administering business applications, system
enhancements, workflow automation, user access, and technology services for
staff. The position analyzes business needs, translates requirements into
effective technology solutions, supports system implementation and ongoing
application administration, and administers security access in accordance with
established policies, approvals, and internal controls. The position provides
responsive technology support to staff by answering questions, addressing
service requests and technology incidents, and managing IT service tickets
through resolution. Position is located in the Farm Credit of Florida Territory.

Responsibilities:

Customer Service & Cross-Functional Coordination

* Represent the Association professionally and provide responsive,
customer-focused support.
* Serve as the liaison among business users, Technology, AgFirst support teams,
and software vendors to resolve application issues and coordinate updates,
maintenance notices, and release communications.
* Document incidents, requests, and resolutions within the Association's
service management platform.

Business Analysis & Process Improvement

* Identify, analyze, document, and prioritize business, system, reporting, and
workflow requirements.
* Translate business needs into functional requirements, process maps, user
stories, test scenarios, and implementation documentation.
* Support reporting, data analysis, workflow automation, and process
improvements that reduce manual work and improve data quality and service
delivery.

Application Support, Testing & Implementation

* Support business applications throughout their lifecycle, including
configuration, integration, issue resolution, upgrades, testing,
implementation, and user adoption.
* Plan and perform system, integration and user acceptance testing; document
results and confirm solutions meet approved requirements.
* Application administration and monitor assigned applications, interfaces,
scheduled processes, and service requests; identify recurring issues and
recommend improvements.

Documentation, Training & Change Support

* Develop and maintain procedures, process flows, knowledge articles, training
materials, and user guides.
* Coordinate and deliver training for applications, system enhancements,
security procedures, and business processes.

Application Security & Access Administration

* Provision, modify, and terminate user access based on approved requests.
* Administer application roles, permissions, and security groups.
* Maintain documentation of user access and security changes.
* Assist with periodic user access reviews and recertifications.
* Support audit and compliance requests related to system access.
* Identify access conflicts or exceptions and escalate them to the appropriate
security or management authority.

Professional Development & Other Duties

* Stay current with relevant technologies, application capabilities, security
practices, and business analysis methods.
* Perform other duties as assigned.

To qualify for this position, candidates should possess the following:

Education: Bachelor’s degree in Computer Science, Information Technology or
equivalent work experience. 

Work Experience: Three to five years of relevant experience in business systems
analysis, software application, technology support and administration, systems
implementation, and workflow automation.

Other Skills and Abilities:

* Experience with business analysis, requirements gathering, business process
improvement, and translating business needs into practical technology
solutions.
* Ability to analyze current-state and future-state business processes and
recommend improvements that increase efficiency, effectiveness, and user
satisfaction.
* Experience designing, implementing, and supporting workflow automation and
low-code/no-code business solutions using TeamDynamix (TDX), Microsoft Power
Platform, or similar workflow and service management platforms.
* Experience supporting and administering Microsoft 365 solutions, including
SharePoint Online, Teams, Power Automate, Power Apps, and related
collaboration technologies.
* Experience with Active Directory administration and/or user access.
* Demonstrated experience developing and administering SharePoint Online
solutions, including site configuration, permissions management, content
organization, and end-user support.
* Experience supporting business applications and collaborating with users,
vendors, and technical teams to implement and maintain solutions.
* Working knowledge of application testing, data analysis, reporting, and
business software applications.
* Ability to create clear training materials, technical documentation, and
end-user communications.
* Strong communication, interpersonal, customer service, and presentation
skills, with the ability to explain technical concepts to non-technical
audiences.
* Strong analytical, critical thinking, problem-solving, organizational, and
project coordination skills with attention to detail.
* Knowledge of business and technology integration principles and their impact
on organizational operations.
 

Farm Credit of Florida is an Affirmative Action/Equal Opportunity employer,
including veterans and individuals with disabilities. Drug free workplace.
 

About Farm Credit of Florida

Financial Services · 51-200 employees · headquartered in West Palm Beach, FL · founded 1916