IT Business Analyst (ServiceNow Asset Management)

Responsibilities

The ServiceNow Business Analyst partners with stakeholders to analyze business needs, document requirements, and optimize processes for technology solutions. They facilitate discovery sessions, translate needs into user stories, and support testing and adoption to ensure alignment with organizational objectives.

Requirements

Candidates must have at least 3 years of experience as a Business Analyst supporting enterprise applications and workflow automation. A bachelor's degree in a related field or equivalent experience is required, along with specific ServiceNow Asset Management expertise.

Skills

• ServiceNow
• Asset Management
• Business Analysis
• Requirements Gathering
• Process Improvement
• User Stories
• Acceptance Criteria
• ITIL
• Agile
• Scrum
• Data Analysis
• Reporting
• Dashboards
• Stakeholder Management
• Healthcare Operations
• Workflow Automation

Benefits

• Medical plan
• Employee savings plan match
• Paid parental leave
• Caregiver leave
• Adoption reimbursement
• Surrogacy reimbursement

About this role

Job Title & Specialty Area: IT Business Analyst (ServiceNow Asset Management)
Department: IT Business Operations
Location: Dallas, TX
Shift: 8:00 AM to 5:30 PM
Job Type: Remote (Texas)
Why Children's Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
The ServiceNow Business Analyst is responsible for partnering with business, clinical, operational, and Information Services stakeholders to analyze needs, document requirements, optimize processes, and support delivery of business and technology solutions. This role serves as a liaison between process owners, end users, developers, administrators, architects, and project teams to ensure solutions are aligned with organizational priorities, governance standards, and operational objectives. The Business Analyst facilitates discovery sessions, translates business needs into user stories and acceptance criteria, supports testing and adoption, and contributes to continuous improvement of workflows, processes, reports, dashboards, and business capabilities. ServiceNow Asset Management experience required and ServiceNow Application Portfolio Management (APM) is highly preferred.
Responsibilities:
Facilitate requirements gathering sessions, interviews, and workshops with stakeholders to understand business needs, pain points, process gaps, and desired outcomes.
Translate business needs into clear functional requirements, user stories, acceptance criteria, process flows, and solution documentation for configuration, development, and implementation teams.
Analyze current-state and future-state processes and recommend improvements that support business objectives, automation, operational efficiency, and user experience.
Partner with administrators, developers, architects, integration teams, and business stakeholders to ensure requirements are understood, traceable, testable, and implemented as intended.
Support enterprise applications, business processes, workflow capabilities, reporting, analytics, and operational improvements as assigned.
Develop and maintain process documentation, business requirements, functional specifications, test scenarios, training materials, release notes, and operational support documentation.
Plan, coordinate, and support user acceptance testing, including test case development, defect triage, stakeholder validation, and business sign-off.
Assist with production support, enhancement intake, backlog refinement, prioritization, release readiness, and post-implementation adoption activities.
Create and maintain reports, dashboards, and metrics that support operational visibility, process performance, and continuous improvement.

How You’ll Be Successful:
WORK EXPERIENCE
At least 3 years Experience as a Business Analyst supporting enterprise applications, business processes, workflow automation, or technology implementations. Required
At least 2 years Experience gathering requirements, documenting current-state and future-state processes, writing user stories, and defining acceptance criteria. Required
At least 2 years Experience working with enterprise applications, business workflows, reporting, data, integrations, or operational process improvements. Required
At least 2 years Experience collaborating with developers, administrators, architects, process owners, and business stakeholders to deliver technology solutions. Required
At least 2 years Experience supporting testing activities, including test plans, test cases, user acceptance testing, defect triage, and business validation. Required
At least 2 years Experience working within agile, scrum, or hybrid delivery environments, including sprint planning, backlog refinement, demos, and retrospectives. Required
At least 2 years Experience facilitating stakeholder meetings, documenting decisions, communicating risks, and managing competing priorities. Required
At least 1 year Familiarity with ITIL practices, service management concepts, change control, release management, and operational support processes. Required
At least 1 year Experience creating reports, dashboards, process metrics, or operational analytics. Required
At least 1 year Experience developing training materials, job aids, user guides, release communications, or adoption support documentation. Required
At least 1 year Experience with healthcare, clinical applications, hospital operations, or regulated enterprise environments. Required

EDUCATION
Bachelors Degree Essential Business Administration, Information Systems, Information Technology, Computer Science, Healthcare Administration, or a related field. or
Equivalent Experience in lieu of degree Essential In lieu of a formal degree, equivalent years of experience demonstrated business analysis, ITSM, process improvement, or enterprise application experience may be considered.
Preferred Evidence of ongoing professional development in ITIL, agile delivery, business analysis, workflow design, process improvement, or enterprise applications.

LICENSES AND CERTIFICATIONS
At least one of the following:
IAITAM Certified Hardware Asset Management Professional (CHAMP)
IAITAM Certified Software Asset Manager (CSAM)
ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)

A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities an...

About Children's Health

Medical Practices · 5,001-10,000 employees · headquartered in Dallas, Texas · founded 1985