Assistant Operations Manager

About this role

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

Assistant Operations Manager – STAC
Location: Seattle-Tacoma International Airport
Reports To: Contract General Manager

Position Summary
The Assistant Manager supports daily STAC operations and supervises shift supervisors and frontline staff across Premium and DO/EXIT service areas. This role ensures efficient operations, compliance with airport safety standards, and consistent service delivery. The position is currently scheduled from 10 AM – 6 PM including leadership responsibilities and providing operational coverage during the absence of the Operations Manager.

Key Responsibilities:

• Oversee daily operational coverage and staffing assignments.
• Monitor call-outs and coordinate staffing adjustments with supervisors.
• Conduct shift briefings and ensure accurate reporting and operational documentation.
• Supervise shift supervisors and frontline staff, providing direction and accountability.
• Maintain an active floor presence to support staff and resolve operational or guest service issues.
• Support employee onboarding, training, and ongoing safety and compliance programs.
• Participate in performance management, including feedback and corrective action when required.
• Ensure compliance with company policies, airport regulations, and service standards.
• Assist with quality assurance initiatives and emergency preparedness.

Minimum Qualifications:

• Minimum of 2 years of leadership experience in operations, hospitality, aviation, or a similar service environment.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and lead teams in a fast-paced operational environment.
• Strong judgment and analytical skills.
• Proficiency in English (spoken and w...