Assistant Operations Manager

About this role

Benefits:

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Wellness resources

GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters

• Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience

• Assist in providing direction to janitorial service

• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

• Ensure all front desk, kids club and Armbar adhere to policies and procedures

• Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue

• Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards

• Work with OM in planning and implementation of promotions and merchandising

• Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure

• Follow-up with compliance checks by monitoring club systems and employee performance

• Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards

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